Hollywood District Manager
Greenville, Nc, Us
Responsible for all operations of 7-9 retail locations. Including store audits, scheduling, staffing, and advancement. Maintained relationships with mall management, leasing, Verizon corporate, Diamond Wireless corporate, and strategic partners. *Was able to relocate, and renegotiate existing store leases. Successfully opened several new retail locations in the Orange County and Los Angeles area. Planned, staffed, and scheduled two outside events per year. *Successfully implemented new company policies and store systems and upheld all ethical business standards. *Extensive recruitment, interviews, hiring, and onboarding. Conducted monthly 3-day new hire training course for all new employees from different parts of the state. *Created fun incentives and sales contests to motivate and drive metrics to obtain sales goals and quotas. *Held quarterly market meetings for all district employees to review performance, give recognition, and provide direction and strategy moving forward. *Ran monthly manager meetings to train on business fundamentals on time management, how to hire, interview process and successful coaching—conducted bi-weekly goal setting and performance reviews with all management in the district. *Hired, trained, and produced several managers for the company. *Responsible for all customer escalations, bill credits, and follow-ups.