• Created a new resource allocation methodology that gave Alight visibility to where we were spending our engineering capital. This methodology gave leadership the ability to redirect 41 million dollars in resources to highest priority work. • Serve as a change management executive, supporting both the identification and application of new transformation concepts and driving the spread of best practices organization-wide while breaking down barriers along the way.• Implemented a new PDLC (Product Delivery Life Cycle), this gave Alight a paved road from feature ideation to delivery to our customer. This reduced the time taken by 32%.• Lead the redesign of our offshore resources, moving away from 3rd party contract to Alight employee resources. This successful transformation increased productivity, reduced costs, and increased customer satisfaction.

• Reported to the CEO and lead an organization of 75 people• Accountable for the Professional Services and managed services P&L, including forecasting, and ensuring revenues and net margins are met or exceeded quarterly.• Negotiated contracts with service delivery partners to ensure enablement, support, and partnerships monitoring.• Reduced churn from 25% to 10%, and improved revenue in accounts through cross-sell and up-sell which achieved higher renewal rates, resulting in better customer success.• Increased customer satisfaction, loyalty, and overall scores of clients resulting in 98% customer retention.• Brought in 1MM dollars in services contracts.• Developed and implemented techniques used by the sales and services leaders to ensure that deliverables are timely and within budget, thus decreasing time to implement a customer by 75%.

• Reported to the CEO and lead an organization of 50 people• Drove the effective execution of product roadmap that enhanced engineering stability, cost, and security needs.• Led the sprint execution and delivery against the company’s product roadmap, resulting in Uptake exceeding set SLAs, SLOs, and KPIs.• Create and implement best practice engineering vision, strategy, policies, processes, and procedures to aid and improve business performance.• Take ownership of the engineering policy, guidelines, and any associated documents

• Reported to the CEO and lead an organization of 30 people• Was accountable for the P&L and staffing goals that drove the execution of all areas of the business.• Oversaw the entire Fleet product operation including staffing, budgets, product and technology services, sales, and software service delivery.• Gathered market and customer requirements, defined the product roadmap, communicated requirements to the development teams, owned sprint cadence using agile methodology, ensured success and on time NPI.• Brought Version 1 of the Fleet product to market and got 10 customers and 2.5MM in revenue within the first year.

• Reported to the COO and built a team of 5 and grew the partnership relations to over 100 people• Expat assignment to build out new operations in first global expansion opportunity.• Spearheaded multinational projects in the Middle-East including recruiting, and staff hiring needed to set up operations within UAE and Saudi Arabia including Sales, Operations, Partners, and Legal departments.• Identified regulatory risk for Middle East technology requirements and led in-flight RFP for a new provider to meet government digital certification requirements.

• Handpicked by the CEO and Founder Brad Keywell• Oversaw the 24/7 functions which included Customer Service, Technical Operations, and Security.• Proactively developed processes that resulted in the highest level of customer satisfaction with the fastest turnaround.• Promoted effective knowledge sharing and ensured proper systems and team collaboration are in place.• Consistently met customer service level agreements (SLA), by driving ridged metric monitoring processes.• Enhanced the customer base visibility to the organization by providing recommended changes in processes.• Enhanced training programs for new and existing support services team members, which promoted quick onboarding and a clearer understanding of new product updates.

• Lead IT driven sales meetings to identify opportunities to integrate new clients and help close new business deals.• Vital member of a team that worked closely with clients which allowed Echo to close one of their largest accounts• Manage members of the Integration team to ensure continued progress through the road map and on time completion of projects.• Review and improve current integration to continuously provide clients the best possible solutions for their process flow.

• Monitored all functions and metrics of EDI (Electronic Data Interchange) between Echo and our clients and carriers.• Integrated new carriers and clients with Echo’s systems to improve efficiency and reduce the operational cost for both parties.• Developed new reports focused on measuring the effectiveness of Echo and our clients, improved the metrics of these reports to show consistent improvement in the relationship between echo and our client and carriers.

• Selling and designing the full life cycle of an account from sales to implementation to the every day process of the logistical aspect of supply chain management for companies.• Developed and implemented standard operating procedures for new enterprise team.• Lead team of IT staff, sales people, and customer support executives through the implementation of our new EDI software release.

• Customer facing account manager for government and education accounts in the greater Chicago land area. Design, price, negotiate and implement complex/custom IT solutions from start to finish for customer of $100,000 and up in revenue.• Developed and delivered a technology proposal to provide significant cost savings through consolidation while providing additional resiliency through implementing a multi-site fiber optic network for a city district of over 30,000 people and 7 municipal buildings. • Project managed the developing and implantation a data infrastructure for a school district with 6 building and over 5,000 students and staff.