Ryan Steinbock Email & Phone Number

Prosper, TX, US

Riyadh, Saudi Arabia

Saudi Arabia

• Work directly for Infrastructure General Manager of Saudi Telephone Company to deliver a new Implementation Quality program, reduce CAPEX and OPEX, and “instill a do it right once” culture. Develop new quality.
• Develop and deliver complete Implementation Quality Program and Plan
• Enable digital transformation
• Metric organization of 180-person with 70 direct reports Kingdom Wide
• Conduct weekly VP and GM presentations with monthly program status report and trends
• Implement knowledge transfer program to client and vendors through targeted regional training

South Carolina

• Work directly for the Vice President and General Manager of TELICS to increase profitability and revenue through training programs, expansion of client base and services portfolio, and develop payment efficiency.
• Through cost analysis and overhead examination increased the telecommunications division margin
• Increased company footprint throughout the Southeast through targeted marketing, business needs analysis, strategic partnering and contract management
• Opened additional satellite offices throughout South and North Carolina to meet customer needs and reduce overall project cycle time
• Contract and supplier management for engineering and consulting services
• Developed future leaders for business growth through hands on coaching

Columbia, South Carolina Area

• Work directly for the General Manager of TELICS to develop a sustainable work force to meet all client needs.
• Maintained a Zero penalty for Master Services AT&T Contract
• Developed engaging training programs to reduce employee cycle time from hire to production
• 80 direct reports with responsibility for policies and procedures for training, including employee development, performance and growth KPI’s
• Exceeded the client expectation of timeliness quality rating on a rolling 3-month average throughout the contract period through project tracking, hands on training, and employee KPI structure
• Developed rollout plan for implementation of Master Engineering AT&T Services contract including change management, organizational structure, and contract pricing structure

Columbia, South Carolina Area

• Work with clients to plan and engineer outside plant solutions including cabinet placement, cable design and placement method, and work with county and state officials on permitting gaps.
• Analysis of existing plant routes to determine the most economical and timely route to bring service to market
• Worked with local officials on utility coordination for road relocation projects
• Worked with vendors on cable placement methodologies and supply chain gaps
• Technical SME on fiber-based services
• Engineered over 1000 projects across the Columbia and Charleston area of South Carolina

Columbia, South Carolina Area

• Work in the Bellsouth co-op and intern program throughout college career.
• Developed Bellsouth training items for future co-op(s) and intern(s)
• Managed the Charleston special service workload to ensure timely rollout to customers and handle customer escalations on behalf of Bellsouth
• Developed tracking and completion procedures for the rollout of the South Carolina Lottery
• Worked with Bellsouth managers on procedures to streamline engineering and construction time to market