- Manage customer territory consisting of over 1,000 active and inactive customers with over $500,000 in sales per year- Coordinate with multiple key members of teams across the organization to ensure accurate and punctual support for all of my customers- Engage with customers via phone and email to grow their businesses, increase purchases, create loyalty, and reactivate inactive opportunities- Organize business activities, meetings, technical complaint follow ups, and product orders for over 1,000 customers- Cultivate meaningful connections with customers in order to retain and grow our business with their companies

• Managing the day-to-day activities of teams of up to 29 people in areas with over $7,000,000 in sales per year• Planning multiple team morale boosting events per month for up to 150 employees• Performing orientations for new hires in sessions of up to 10 people at a time• Managing multiple work centers when other managers are absent including online order fulfillment and guest service activities• Collaborating with a team of 3 other managers to ensure all functions of the store are completed in a timely manner• Motivating team members to help them reach their full potential and correcting any errors they may occur• Prioritizing excellent guest service for customers throughout the duration of their shopping experience• Observing recurring issues within my work centers and implementing creative solutions to increase productivity

• Assisted the senior securities analyst in day-to-day activities including updating financial spreadsheets, studying market trends, and running multiple algorithms• Redesigned team materials including spreadsheets, PowerPoint presentations, financial graphs/tables, and inter-office memos

• Developed a complete digital marketing report including current market analysis and comprehensive business activity review• Established social media accounts and curate content for both Facebook and Instagram• Leading a two-person team to redesign the website, create blog content, employ marketing strategies, and redevelop brand identity• Coordinate all brand redevelopment activities

• Documented equipment and services used by 82 different professional tennis players• Audited overall final cash intake of more than $3000 for stringing services• Recorded cash flows of up to $150 at a time and handled cash taken in of more than $3000 overall for services provided to professional tennis players

• Manage equipment for 14 different team members, including rackets and supply packs for weekly traveling tournaments • Organize inventory, monitor and purchase supplies valued at more than $10,000

• Directed daily junior tennis drills of groups up to 30 children in size aged between 9 and 16• Managed up to 4 different tennis instructors, assigned to junior drills, at one time• Worked with up to 3 different instructors, during adult drills, to coach players on the basics of tennis• Provided private hitting lessons to tennis members throughout the summer• Responsible for pro shop activities, including recording customer transactions for items up to $250 in value, scheduling member court times, stringing rackets, and closing activities

• Improved students’ test and overall class grades by one or more letters • Created individualized goals for an 18-week period and weekly coursework to achieve said goals