Ryan Steele Email & Phone Number

Ontario, Canada

Strategic IT Planning and Projects Team-Assisting in the creation of business case documentation for projects-Mapping current and future state of processes-Creating project roadmaps to keep management aware of project timelines-Working with external contractors to devise better service management processes-Collaborating with stakeholders to implement a new ITSM tool-Improving the software approval/denial process to increase efficiency-Implementing new ITAM strategies and tools to improve overall asset spending-Aiding in the roll of Workplace 2.0 and return-to-office project

Cornwall, Ontario, Canada

IT Procurement Team-Working with procurement administrative team and end-users to procure custom IT hardware -Suggesting the correct hardware for end-users using a wide range of resource-intensive applications-Engaging vendors on pricing for hardware and software-Identifying and quickly resolving issues with hardware orders-Updating end-users on delivery timelinesAdvanced Client Support Team-Providing Tier II support for end-users using a large variety of devices and applications-Creating knowledge base articles for end-users and IT technicians -Assisting in modernizing SOP documents and knowledge base articles-Triaging tickets and determining if escalation is required-Collaborating with the team to solve problems where knowledge gaps may exist

-Coordinating the transition of a legacy CRM system to a modern, cloud-based solution -Lead communicator during website overhaul project-Adhering to organizational policies and procedures throughout the duration of the projects-Working with software vendors to negotiate service agreements-Implementing technology-based solutions for social media to increase content engagement

-Creating promotional materials for distribution -Maintaining website and fine-tuning SEO for the site-Develop marketing strategies with Marketing Coordinator-Work with internal stakeholders to create tailored materials for their programs-Communicate and work with external service partners during the material creation process

-Working with a variety of devices such as printers, Chromebooks, PCs, smartphones, and wireless APs-Troubleshooting networking issues using tools like ping, nslookup, ipconfig, and Wireshark-Assessing a variety of legacy and recently recycled devices-Installing and maintaining Windows 7/8/10 based client PCs -Supporting users with day-to-day IT related issues -General computer systems troubleshooting-Adding users and computers to our Active Directory Domains-Working with external IT service provider to resolve larger, more sophisticated issues-Designing, assembling, and configuring entire systems using a variety of hardware and software

Ontario, Canada

-Maintaining a timely and consistent fill rate for big-box clients -Dispatching large POs into truckloads that are efficient and cost-effective for big-box clients-Creation of a weekly unshipped report using excel pivot charts and graphs to analyze data-Presenting reports to mid-high level management, sales reps, and customer service managers-Analysis of raw data to determine the root causes of late orders-Maintaining KPI dashboards for Plant Director-Responding to various internal and external client requests via email and phone-Project Secondary on redesign and redevelopment of front office space-Maintaining control points for transporters in a capacity-based scheduling environment-Enforcing the health and safety regulations put in place for drivers, contractors, and site visitors-Active member of the Joint Health and Safety Committee

Portrait and Fine Art Photographer

Ontario College Diploma, Computer Networking And Techincal Support, 3.91

Education record

Activities and Societies: Yearbook Photographer