Ryan Stevens Email & Phone Number

Heathrow, England, United Kingdom

Safety & Security:Responsibility for ensuring safety and comfort of passengers on- boardUndertaking Safety routines prior to take-off and landing Demonstrating the safety procedures to follow in an emergency situationDealing with difficult passengers and situations, firmly but politely Keeping up to date with all safety and security related training, to be able to deal with potential safety/security breaches.Attending safety and emergency procedure course annually to keep up to date with aircraft specific procedures.Customer Service:Helping to ensure all customers have a positive in-flight experience.Upholding the Air New Zealand brand, by delivering a unique and magical Kiwi experience for our customers.Serving drinks and meals, including building a rapport with customers.Providing enhanced levels of service to our high net-worth / corporate customers in the Business Premier Cabin.Providing a service tailored to the specific customer profile, for example upholding the required levels of discretion when dealing with VIP / High net-worth passengers.First Aid Trained (St. Johns)Delivery of basic first aid as and when required.Commercial Acumen:On-board networking with customers where feasible to generate Leads / potential revenue on LHR – LAX route.Market Awareness - keeping up to date with Industry trends and competitor positioning.Wider Air New Zealand Awareness – keeping up to date with company financial performance / market positioning and other related updates e.g. service, product, safety briefings etc.