Provided exceptional hospitality, loved the products and got more people on bikes

+ Managed the customer emails for the online store to resolve problems and reflect a stronger brand through compassion, understanding and professionalism + Used language translation software to successfully communicate with non-english speaking customers via email + Processed returns for the online store+ Handled warranty issues by providing great hospitality to the customer and ensuring the needs of all shareholders were met + Processed sales for the online store and managed shipment of inventory from 5 stores and two warehouses + Received customer phone calls for the online store and turned angry customers into appreciative people through strong communication skills and exceptional emotional intelligence + Observed purchasing trends and used product cost and profit margin to identify products that were losing money. I communicated this with management and they were able to change our online offers to prevent losses+ Raised the online store’s listen 360 score by double digits within my first 3 months of joining the team + Helped turn the online store in a multi-million dollar operation by creating processes that supported marketing and sales + Lowered the stress levels of coworkers around me by understanding how to support their needs

+ Produced marketing videos for small businesses + Wrote persuasive sales copy for video sales letters, websites, email marketing campaigns, flyers and speeches + Created sales presentations and trained clients on their speaking skills + Provided video and photography for live events + Conducted sales presentations to audiences, negotiated agreements in one to one meetings and enrolled clients

+ Used client technical specifications to understand requirements for rotating equipment and electrical motors + Performed detailed analysis of API pumps performance over the range of operating conditions, temperatures and speeds of the motor in order to select and design the right equipment for the application. + Created a bill of materials and other documents the sales team would need to submit a bid to a client + I managed multiple projects at a time, coordinating between hydraulics specialists, international factories and the sales team to ensure proper design and pricing. I would then determine the lead-time for the product + I determined the critical path of activities to bid new projects as quickly and efficiently as possible + I communicated with clients to clarify their requirements and work through design changes + Received training at multiple manufacturing facilities to understand manufacturing best practices for quality control and six sigma + Worked with large, single, multistage, centrifugal pumps (large rotating equipment), reciprocating pumps for API applications including petrochemical and refinery operations (Additional Work: ANSI, turbine pumps, vertical in-line, pressure requirements, material selection, fluid dynamics)

+ Project management for heavy civil infrastructure construction projects (UCI Cogen Powerplant, Water Reservoir Pumping Station, L.A. Waste Water Treatment Station) + Analyzed design specifications and insured the proper installation of large equipment, piping and instrumentation. I made plans and then communicated the requirements to construction teams. I would then measure the work being done for accuracy, to make sure it was meeting specifications + I helped generate the schedule for work, taking into consideration the critical path timeline + Tracked costs and rate of work to be used in bidding future projects + Created a way to better track the ETA of critical materials to support project planning, using an excel spreadsheet + Submitted requests for clarification or change requests, to the client when necessary + In between projects, I was an estimator, doing take offs, cost estimation and project planning for potential contracts (Additional Work: Reading P&ID’s, electrical drawings, construction and architectural plans, project management)