Ryan Stone Email & Phone Number

Tualatin, Oregon, United States

• Consulted with HR Centers of Excellence to develop and implement a leadership strategy aligning with the Company’s Core Values and competencies; provided learning products and services for all leaders in the.
• Managed the technology strategy for updated and innovative Contact Center training, which included managing the budget, and identifying and implementing innovative learning solutions for all learning styles.
• Create and govern process maps and procedures related to the management of learning content, products, and services, which increased efficiencies, eliminated redundancy, and decreased risk across the line of business.
• Authored a strategy and business requirements’ request for proposal of a new primary vendor; through the utilization of task plans and a robust stakeholder analysis I engaged with multiple vendors, analyzed content.
• Originated and executed an ongoing Communication Strategy for Leadership and Development, including stakeholder analysis, leveraging multiple communication vehicles, increasing registration, and completion of courses.
• Built and managed relationships of all levels across the global organization through verbal and written communication; becoming a trusted consultant and advisor within the organization.

Hillsboro, Oregon, United States

• Built strong relationships with leadership through close collaboration across the organization allowing for successful needs assessments, development of training programs, and risk controls.
• Identified and implemented an effective strategy for the deployment of a new system of record resulting in the training of 1,500 employees domestically and internationally.
• Crafted and implemented a dashboard to track updates to all Enterprise training (600+ courses) to align with regulatory requirements and critical action items; the dashboard was used in ongoing efforts for audits and.
• Led a small team (2-3) of Learning Specialists aligned to training programs, we created a process that tracked maintenance requests with the ability to prioritize, monitor completions, and track changes for auditing.
• Designed, developed, curated, and implemented training using self-paced, facilitator-led, and structured mentor programs across the domestic footprint, resulting in an alignment with policy and regulations, and reduced.

Hillsboro, Oregon, United States

• Successfully consulted through Wachovia and Wells Fargo acquisition which included systems, process, and procedure changes, managing controlled implementation contributing to successful change management
• Led execution and implementation: of Single Point of Contact team ramp-up in 2011, resulting in over 300+ employees to handle customer default transactions and reduce losses
• Through data analysis, developed and implemented training that increased Home Equity line utilization and increased customer retention

Bachelor Of Science - Bs, Liberal Arts And Sciences/Liberal Studies, 4.0

Summa Cum Laude Phi Kappa Phi Minor in Business Administration

Associate'S Degree, General Studies

Education record