Ryan Stone Email & Phone Number

Tualatin, Oregon, United States

• Consulted with HR Centers of Excellence to develop and implement a leadership strategy aligning with the Company’s Core Values and competencies; provided learning products and services for all leaders in the organization.• Managed the technology strategy for updated and innovative Contact Center training, which included managing the budget, and identifying and implementing innovative learning solutions for all learning styles. • Create and govern process maps and procedures related to the management of learning content, products, and services, which increased efficiencies, eliminated redundancy, and decreased risk across the line of business programs.• Authored a strategy and business requirements’ request for proposal of a new primary vendor; through the utilization of task plans and a robust stakeholder analysis I engaged with multiple vendors, analyzed content, software and security compatibility, and cost versus benefit; using a democratic selection process, I presented the recommendation for a primary vendor for leadership content that would meet the needs of the organization, to Chief Learning Officer three months ahead of schedule.• Originated and executed an ongoing Communication Strategy for Leadership and Development, including stakeholder analysis, leveraging multiple communication vehicles, increasing registration, and completion of courses.• Built and managed relationships of all levels across the global organization through verbal and written communication; becoming a trusted consultant and advisor within the organization.

Hillsboro, Oregon, United States

• Built strong relationships with leadership through close collaboration across the organization allowing for successful needs assessments, development of training programs, and risk controls.• Identified and implemented an effective strategy for the deployment of a new system of record resulting in the training of 1,500 employees domestically and internationally.• Crafted and implemented a dashboard to track updates to all Enterprise training (600+ courses) to align with regulatory requirements and critical action items; the dashboard was used in ongoing efforts for audits and controls.• Led a small team (2-3) of Learning Specialists aligned to training programs, we created a process that tracked maintenance requests with the ability to prioritize, monitor completions, and track changes for auditing.• Designed, developed, curated, and implemented training using self-paced, facilitator-led, and structured mentor programs across the domestic footprint, resulting in an alignment with policy and regulations, and reduced risk

Hillsboro, Oregon, United States

• Successfully consulted through Wachovia and Wells Fargo acquisition which included systems, process, and procedure changes, managing controlled implementation contributing to successful change management• Led execution and implementation: of Single Point of Contact team ramp-up in 2011, resulting in over 300+ employees to handle customer default transactions and reduce losses• Through data analysis, developed and implemented training that increased Home Equity line utilization and increased customer retention

Bachelor Of Science - Bs, Liberal Arts And Sciences/Liberal Studies, 4.0

Summa Cum Laude Phi Kappa Phi Minor in Business Administration

Associate'S Degree, General Studies

Education record