Ryan Stoops Email & Phone Number

Gardner, Ks, Us

Bellevue, Wa, Us

As part of the management team, I develop and implement organizational KPIs and goals in partnership with skilled leadership. Interpret team performance by creating and applying weekly operational KPIs and preparing and submitting ad-hoc reports to top management. Uncover and mitigate emerging network problems by consistently tracking incidents and alarming situations. Act as an integral point of contact for everyone outside the wireless core operations team.➥Devised support processes that ensured T-Mobile customers faced positive network and support experiences in cooperation with numerous organizational silos. ➥Guaranteed compliance with all contractual SLA standards and guidelines by working alongside and retaining lucrative connections with vendors.➥Headed a top-performing geographically dispersed team of 5 managers and 50 NTAC engineers, providing 24x7x365 assistance in T-Mobile wireless core network.➥Increased staff and grew from 1 manager and 10-12 engineers to 5 managers and 50 engineers (operational support).➥Measured success/impact/value after onboarding team by strategizing and formulating KPI. ➥Recognized and sorted loopholes in organizational processes/structure and built many from the ground up.➥Achieved 0% termination rate of the team with 99% containment in one year by developing and applying a highly efficient and lean structure. ➥Displayed big-picture and critical thinking capabilities by steering a team of five members with diverse backgrounds.➥Started functioning as a contractor in 2007 and learned ways to adapt, pivot, and transform into a visionary leader.➥Served as technical liaison between business and technical teams and gained fluency in speaking and translating "geek" and "business" quickly and assisted others in understanding.

Bellevue, Wa, Us

In this position, I functioned in a pivotal leadership role supervising the Integration Command Center team, coordinating nightly incorporation of Sprint and T-Mobile wireless core networks. Gained ideas regarding ongoing processes, uncovered pain points, and obtained familiarity with the team during the first 30 days. Coordinated with manager to learn procedures and determine gaps to mitigate unforeseen circumstances. ➥Promoted from Sprint's wireline to wireless network as Senior Manager and headed 4 Sprint Core NOC teams consisting of 4 managers and 80 techs.➥Demonstrated excellent leadership abilities while directing a team of 4 managers and 80 NOC technicians, facilitating Sprint core CDMA, LTE, National Platform networks, and T-Mobile T-vision network 24x7x365 basis.➥Strategized methods to align Sprint NOC with T-Mobile NOC by analyzing managers' and technicians' skills in support of T-Mobile with-in 45 days after merger completion (April 1).➥Planned successful integration of 4 managers and 67 NOCs technicians and separated 13 contractors from existing Sprint teams.➥Overcame and transformed thinking/concept of "us vs. them" among T-Mobile's leadership. ➥Developed creative message to convey/sell Sprint skills to T-Mobile leadership and frequently reminded everyone about teamwork to encourage and promote a collaborative environment.

Bellevue, Wa, Us

I oversaw a 15-person team of Tier II technicians and Tier III engineers daily. Served as Service Assurance owner for on-premises and hosted Cisco Unified Communications, Broad Cloud, and Sprint SIP Trunking solutions. Identified alarm efficiencies through various initiatives and established a skilled team to reduce alarm noise. Prepared consistent data set through simple voice NCRs as NCR desk owner and administered Sprint's Managed Voice product as monitoring and alarming owner.➥Guided staff comprising 15-20 individuals while managing a budget of $5M. ➥Proposed cap budget to convert desktop to laptop-based work, all new equipment, and retrofitting all desks in case of epidemic outbreak and operations required remote execution.➥Presented leadership with several proposals to merge three teams into one after undertaking functions of NOC with a group of only 18-20 NOC technicians (one of three support teams dedicated to supporting customers).➥Spearheaded 15 people half of the team provided 24/7 NOC support, while the other half offered Tier 3 engineering services to customers without any interruptions.➥Controlled a $5M budget with maximum staff oversight from 18 to 15 direct reports after eight years.➥Strategized new processes and devised tools to improve team efficiency, such as a new PTO request form that allowed everyone to self-manage PTO with appropriate approvals. ➥Streamlined operations by forming processes and functional requirements for new systems and products by partnering with across functional groups. ➥Assisted the company during the transition period with products, applied necessary modifications, and managed all aspects of a project from initiation to completion.➥Guaranteed and undertook significant measures to prevent customers from facing any network impairment and support gap risk.➥Determined changes by investigating and drafting RCAs for customer impairments while working with customers on escalations, outages, and RCA reviews.

Bellevue, Wa, Us

Bellevue, Wa, Us

Master Of Business Administration - Mba, It Management

Bachelor Of Science - Bs, Business - Information Technology Management

Associate Of Arts (A.A.)