Ryan Strickland Email and Phone Number

Providing input to senior leadership to develop the annual budget, gross profit & OPEX targets and overall corporate financial metrics. Directing and coordinating operations within territory to meet or exceed performance metrics in quality, delivery, cost and profit, productivity and continuous improvement. Also assisting in providing, as required, P&L forecasts to ensure visibility to financial expectations. Leading operations within territory to surpass customer satisfaction and internal and external SLAs through the implementation of metrics to ensure daily operations meet all requirements in a predictable and repeatable manner and provide growth and return to company stakeholders. Driving operations within territory to work collaboratively across all levels and departments of the organization and ensuring a seamless transition of work activities to execute operations functions.

•Designed, implemented and managed a national MAC Service Desk.•Established goals for area of responsibility including analysis and performance management, utilizing escalation and exception paths, implementing processes and systems to report on current performance and make recommendations for improvement of performance.•Managed to annual budget and meet all financial performance objectives inclusive of gross profit, revenue generation and related financial metrics. •Reviewed and analyzed budget and financial reports for area of responsibility and took corrective action as needed.•Responsible for managing MAC Engineers, MAC Customer Support Representatives & MAC Coordinators.

•Responsible for managing Pre-Sales Engineers, Project Managers & Project Coordinators.•Oversee the execution and completion of telecommunications & structured cabling solution projects in the professional services arena.•Provide budget analysis, labor planning, and coordination of activities between customers and Black Box employees. •Monitor project completion from initiation through delivery to meet revenue and cost projections.•Oversee performance of the installation and customer acceptance of the project.

•Managed a team comprised of 7 Project Managers, 6 Project Coordinators, 1 Billing Administrator and 2 customer-site Engineers.•Team supported 100+ customers with revenues in excess of $13,000,000.00.•Responsible for exceeding team Gross Margin goals by 4.5 Gross Margin Points. •Provided team performance, P&L, & revenue forecast reporting to Vice President & C-Level executives on a weekly basis.•Provided Operations detail to Business Development Managers for new business opportunities.•Presented on behalf of Operations during key customer visits (at company & customer locations).

•Main client point of contact for several $1,000,000+ cornerstone accounts.•Lead weekly status meetings and maintained status reports.•Managed all daily operations for a wide range of projects.•Managed service group comprised of 100+ customers and three Project Coordinators that were responsible for $3,500,000+ in service and project-related revenue.

•Managed five member team that was responsible for $5,000,000 in revenue with one customer (large discount retailer).•During tenure as Senior Manager, Vendor Performance Ranking improved from 30 of 33 vendors to 3 of 35 vendors (ranked 2 of 13 in our service category).•Responsible for monthly/quarterly revenue forecasting.

•Provided consistent main point of contact for all customer stakeholders in retail remodels, special projects, loss prevention and systems engineers.•Provided weekly status on retail remodels to all customer stakeholders.•Lead monthly change order invoice review with main customer contact.•Interfaced with engineering on any changes / updates to customer prototypes.•Provided leadership and guidance to Project Managers.

•Negotiated pricing for large scale retail remodels with Vendor Partners. •Successfully project managed 15 retail remodels to completion.•Surpassed gross margin expectations.•Managed additional low voltage projects.

•Participated in the successful integration of a new product line.•Quoted internationally offered hydraulic product line with yearly sales upwards of $200,000,000. •Collaborated on a team that worked to maximize profit margin potential as well as offering customers the best hydraulics solutions.•Team lead for a national database conversion that encompassed four different plant locations.

•Contributed to a seven-figure revenue and profit growth 4 times larger than forecasted on one of the most successful accounts in the division’s history.•Collaborated on the launch of the “Turf” Engineering, Furnish, and Installation program for a major communications provider across a 5 state region. •Worked directly with Field Technicians and Project Managers to answer questions directly related to in-process work.