Ryan Stride (Cert Cih) Email & Phone Number

East Kilbride, GB

Glasgow, Scotland, United Kingdom

• Providing information and advice on all aspects of Welfare Rights to customers, including benefit checks and where appropriate, refer to specialist agencies.
• Assisting customers to complete application forms and appeal benefit decisions.
• Representation at First-tier Tribunal Benefit Appeals.
• Liaise with other agencies on benefit enquiries and issues on individual or general matters.
• Work closely with Housing Officers to ensure that support and assistance is offered to vulnerable customers and those in arrears, as early as possible.
• Ensuring the uptake of related benefits, grants and other sources of funds which would improve the ability of individuals to live independently within the community.

Glasgow, Scotland, United Kingdom

• Processing referral and self referral applications for Crisis Grant and Community Care Grants from vulnerable groups, such as homeless people, elderly and ex-offenders.
• Prioritising customer’s needs as High, Medium or Low based on personal circumstances and current levels of income, ensuring that the most vulnerable applicants needs are met first.
• Liaising and working jointly with other agencies such as Social Work and Department of Work and Pensions, to improve the service to customers and to maximise income for the customer.
• Decision making on eligibility and payments. Arranging a suitable method of payment for the customer and delivery of essential items if an award is made.
• Contacting the customer or appointee to advise of any decision made on an application or to request further information if required.

Glasgow, Scotland, United Kingdom

• Dealing with enquiries at the public counter, on the phone, in writing and through e-mail.
• Processing Housing / Council tax benefit claims for private landlord tenants in Glasgow.
• Working to targets on a daily / weekly basis.
• Liaising and working jointly with other agencies to improve the service to customers.
• Providing information and advice in a way that the customer understands.
• Decision making in relation to eligibility and backdating of claims.

Glasgow, Scotland, United Kingdom

• Making outbound and answering inbound telephone calls.
• Negotiate and collect outstanding balances in line with account holder’s financial circumstances.
• Accurately record and maintain all relevant information gathered for each account, effectively updating computerised records.
• Ensuring a full working understanding of treating customers fairly, the various client’s processes, Wescot’s policies and procedures and industry regulations to ensure compliancy.
• Ensuring objectives and set targets are achieved.

Renfrew, Scotland, United Kingdom

Customer Service Assistant. Part-Time employment whilst studying.

Bachelor Of Arts - Ba, Social Sciences, Ba Social Sciences Degree

Cih Level 3 Certificate In Housing Practice (Qcf), Housing

Education record