Ryan Stringer Email & Phone Number

Rome, NY, US

Oriskany, New York, United States

• Responsible for the back-end system set-up for implementing new AMS/Catalyst cases, working closely with National Account and Regional Market Implementation teams, as well as the customer, to assess and implement leave.
• Subject matter expert with internal and external customers on FML, State FML and leave policies, as well as eligibility requirements.
• Conducts secondary level eligibility file testing for new/changed files.
• Partnering with account teams, Disability Operational Process Leads, and Customer Delivery for changes to existing AMS/Catalyst customers. Analyze impact of change to current set-up, develop solution and implement.
• Attend conference calls related to Absence set-up issues/topics and provide consultation relative to resolution and next steps.
• Support internal/external projects for the building of business requirements, design input and UAT.

Oriskany, New York, United States

• Expert knowledge in standalone FMLA leaves and AMS leaves following federal and state regulations.
• Performed monthly claim audits and call reviews on team members.
• Performed daily EAs on team members as well as assisted in completing EAs for other teams in the AMS Organization.
• Pull daily inventory, team stats, review daily reports and handle account emails that may involve escalations or in-depth analysis.
• Assigned as interim leader for the Aurora Kroger team.
• Assisted the Business Analyst Department by creating test claims and processing test scenarios to help ensure the system is functioning properly prior to taking new divisions.

Oriskany, New York, United States

• Process AMS and FMLA claims, adhering to Federal, State and company guidelines and regulations.
• Follow up with claimants to verify their first workday out, if the claimant has returned to work, and if there are an extenuating circumstance regarding late information.
• Update systems throughout entirety of the claims to maintain proper documentation.
• Perform employee reviews to ensure that claims are being processed and are consistent with Federal and State guidelines as well as company policies and procedures. Advise if there are any errors and correction are.
• Organize the pre-generated call back report and assign the work to the proper case specialist.
• Mentor coworkers in the responsibilities of the job and oversee their production while they are still in training. Confer with management about the status of the employee in training.

Oriskany, New York, United States

• Customer advocacy, call center service relations.
• Utilize multiple systems to service callers by accessing plan details and benefit information.
• Understanding and communicating claim information with employees and employers.
• Sending emails and faxes to appropriate parties, relaying, and verifying information with doctor offices as needed.
• Reporting absence information for employee, relaying and/or verifying information on behalf of the employee in the role of a liaison between employee and Case Specialist.
• Previously I was a temporary employee for the same position through Adecco Temp Agency beginning November 2017.

New Hartford, New York, United States

• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Provide customer service by greeting, assisting customers, responding to customer inquiries and complaints.
• Plan and prepare work schedules and keep records of employees' work schedules and timecards.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Review inventory and sales records to prepare reports for management and budget departments.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

New Hartford, New York, United States

Cooperstown, New York, United States

• Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly, and customers' concerns are addressed.
• Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.