Ryan Suarez Email & Phone Number

Philippines

Quezon City, National Capital Region, Philippines

• Operations Management: Lead a team of Operations Managers and Supervisors in manpower outsourcing for warehouse distribution centers and plant production lines across 31 locations nationwide, overseeing the deployment of 3,700 active personnel.• Manpower Fill Rate Compliance: Successfully achieved a 95% compliance rate for daily manpower requirements across all accounts, ensuring optimal staffing levels to meet operational demands, while incurring no penalties for non-compliance during the specified timeframe.• Accounts Receivable Management: Successfully managed accounts receivable, achieving an average collection rate of 90% from a Php 100 million monthly payroll, administrative, and service fees. • Client Relationship Management: Maintained strong client relationships through regular meetings and business reviews, ensuring the attainment of key performance indicators (KPIs) related to manpower fill rate, productivity targets,

• Business Operations Management: Managed business operations for remittance, payment solutions, and e-wallet services, supporting over 1,600 branches and 100 partners across the Philippines, the US, Asia Pacific, and the Middle East.• Process Optimization and Quality Management: Spearheaded end-to-end process optimization and continuous improvement initiatives, achieving ISO 9001:2008 and ISO 9001:2015 certifications for Quality Management Systems (QMS) from 2014 to 2019. This positioned the company as the first non-bank financial institution in the country to receive this distinction.• KPI Development and Payout Efficiency: Established key performance indicators (KPIs) for remittance operations and funding reconciliation, leading to improved payout efficiency of 98% across all branches nationwide.• Cross-Functional Training and Operational Efficiency: Administered cross-functional training to enhance multitasking and operational efficiency across all teams, increasing productivity capacity to support branch and partner growth from 1,200 to 1,600, while reducing manpower from 175 to 87 over a 5-year period.• Funding and Collection Process Improvement: Improved funding analysis, reconciliation, and account collection and disbursement processes with partners and branches, successfully reducing cases of misappropriation and internal theft to less than 1%.

• Project Leadership: Spearheaded an integration and automation project to optimize layout and design functionality for a photobook application and production, establishing a new revenue channel that generates a 30% share of average monthly revenue.• Back-End Operations Management: Manage back-end operations and server maintenance for photobook creation software, ensuring system reliability, performance optimization.• Online Sales Operations Management: Oversee development and functionality of the website, facilitating transaction processing and integrating e-commerce solutions. Manage social media content strategies to boost sales performance through targeted campaigns

• Branch Operations Management: Oversee daily operations of 30 branches located in Metro Manila, contributing to 70% of the company’s overall revenue. Ensure efficient processes and effective resource allocation to maximize profitability.• Financial Analysis and Cost Management: Analyze profit and loss reports to identify avoidable expenses and implement cost-saving initiatives, resulting in minimized operational expenses and improved inventory management.• Staff Performance Development: Motivate and enhance staff performance through targeted coaching, counseling, and the implementation of incentive schemes, fostering a high-performance culture within the branches during a period of company downsizing.

• Retrenchment and Branch Closure Management: Facilitated the retrenchment process for excess manpower and the closure of non-earning branches, enabling the company to maintain operations for an additional 5 years.• Profitability Enhancement: Increased profitability by 20% for remaining branches by establishing the optimal product mix and implementing cost-cutting measures to reduce fixed expenses.• Financial Evaluation and Decision Support: Evaluate profit and loss reports and financial statements to inform strategic decision-making and support downsizing initiatives, ensuring organizational sustainability.

Back Office Operations Management: Manage comprehensive back office operations for a digital printing business, encompassing branch operations, centralized printing processes, technical support, and customer care services. Ensure that product fulfillment targets are met through effective coordination and oversight, while equipping branches with the necessary resources and tools to operate efficiently. Implement best practices to enhance operational effectiveness and maintain high levels of customer satisfaction.

Master Of Business Administration (M.B.A.)

Bachelor Of Science, Computer Engineering