Ryan Sutherland

Ryan Sutherland Email and Phone Number

Director, Workforce Plannng and Strategy @ BMO Financial Group
Canada
Ryan Sutherland's Location
Canada, Canada
Ryan Sutherland's Contact Details

Ryan Sutherland work email

Ryan Sutherland personal email

n/a
About Ryan Sutherland

Ryan Sutherland is a Director, Workforce Plannng and Strategy at BMO Financial Group. He possess expertise in real estate, services.

Ryan Sutherland's Current Company Details
BMO Financial Group

Bmo Financial Group

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Director, Workforce Plannng and Strategy
Canada
Website:
bmo.com
Employees:
58030
Ryan Sutherland Work Experience Details
  • Bmo Financial Group
    Director, Workforce Plannng And Strategy
    Bmo Financial Group
    Canada
    View
  • Bmo Financial Group
    Director, Workforce Plannng & Strategy
    Bmo Financial Group Jul 2015 - Present
    Leading end to end workforce operations for the North American Customer Contact Center including forecasting, capacity planning and scheduling. Key advisory role to senior leaders to optimize operational performance as well as working closely with partners in product, project management and transformation to influence demand.
    View
  • Bmo Financial Group
    Senior Manager, Dispute Resolution
    Bmo Financial Group Apr 2011 - Jun 2015
    Overseeing the Chargeback operations for BMO Mastercard in the Customer Contact Center.Responsible for multiple teams spanning Inbound customer channels and all Chargeback stages.Vendor management and oversight of systems providers and outsourced processes.
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  • Bmo
    Manager, Customer Contact Center
    Bmo Nov 2008 - Mar 2011
    Managed Inbound service / sales teams ranging from 25 to 45 FTE.Led the Customer Contact Center - Cards in sales (fiscal 2010).Recognized within BMO for top financial results and leadership.
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  • Td Insurance
    Team Leader, Contact Center
    Td Insurance 2005 - Oct 2008
    Managed a team of 12 - 15 fully licensed insurance agents.Led the Contact Centre in Sales (fiscal 2006).Managed outbound Client Retention Program (from April 2007 to October 2008).Implemented and sustained multiple process and measurement changes to achieve 13% more premium dollars with 43% less FTE (year to year comparison).

Ryan Sutherland Skills

Real Estate Services

Ryan Sutherland Education Details

Frequently Asked Questions about Ryan Sutherland

What company does Ryan Sutherland work for?

Ryan Sutherland works for Bmo Financial Group

What is Ryan Sutherland's role at the current company?

Ryan Sutherland's current role is Director, Workforce Plannng and Strategy.

What is Ryan Sutherland's email address?

Ryan Sutherland's email address is ry****@****bmo.com

What schools did Ryan Sutherland attend?

Ryan Sutherland attended Ryerson University.

What skills is Ryan Sutherland known for?

Ryan Sutherland has skills like Real Estate, Services.

Who are Ryan Sutherland's colleagues?

Ryan Sutherland's colleagues are Rene Vangendt, Syed Imam, Joseph Charbel, Christina Houston, Thomas Thomas-Irisyeung, Jayson Frieberg, Perle Devera.

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