Ryan Sutter Email & Phone Number

• Leads the Information Technology department across the Full Circle Fiber Partners portfolio of 7 companies in over 20 states and 80 offices.
• Developed a strategic roadmap to quickly consolidate, standardize and support all platforms across existing companies and be able to stand up newly acquired companies within 30 days of acquisition. Successfully.
• Led the selection, migration and implementation of an ERP system (Oracle NetSuite) and Data Warehouse that replaced multiple legacy ERP’s. Project was completed in 9 months, on time and within budget.
• Integrated workforce management, HR, payroll, procure to pay and travel and expense systems into the ERP in order to reduce manual and inefficient processes.
• Consolidated multiple outsourced IT managed service providers into a single provider to standardize technologies, reduce cost and improve support and risk. Project included upgrades to network, added cyber security and.

Tampa, FL, US

• Led the Information Technology department for the corporate office and the strategic initiatives for 2 brands consisting of 200 franchise and corporate locations.
• Developed and executed a 3-year technology roadmap that included a transition to a single POS and back-office inventory and labor management platform across all brands. This laid the groundwork for implementing robust.
• Architected a custom, highly complex loyalty app. New app and loyalty program won back loyalty with an increase of 30% of membership and average sales increases of 15%.
• Implemented solutions during the COVID-19 pandemic to reduce the immediate sales losses. Added off-premise sales channels to counter substantial losses. Due to the updated technology platforms, we were able to.
• Fully transitioned and grew the IT staff to better align with the projects and strategic initiatives.
• Created a Help Desk to support all restaurant technology with a single point of contact. Transitioned support from the POS vendor to an in-house Help Desk.This allowed a transfer of support fees from the vendor to.

Tampa, FL, US

• Led the Information Technology department with responsibilities covering the corporate office, manufacturing plant, 15 retail store locations and an ecommerce business unit. Position required strategic and tactical.
• Managed technology and digital platforms during the growth of the company from 6 locations to 15, plus the development of a new manufacturing plant and a new ecommerce sales channel.
• Directed the creation of a custom ecommerce platform as an added delivery sales channel that realized a $1.2M run rate.
• Provided key reporting metrics to drive growth: Cohort Analysis, Lifetime Value, new customers, customer renewals, conversion rates, customer acquisition (CAC), abandon cart rates, Google Analytics, etc.
• Managed a Salesforce CRM, Email Automation, online ordering and custom Web App implementation. Project required customizations and api integrations between the systems.

• Created multi-year technology roadmaps that fit within the overall strategic plans for multiple organizations.
• Implemented PMO and Agile methodologies where little or no formal policies and procedures existed.
• Managed multiple technology projects with budgets of up to $40M and over 50 resources. Project examples included POS rollouts, ERP, CRM, Inventory Management, healthcare data integrations, custom SAAS applications.

• Led the Information Technology department for a 7 brand, 2,000 international franchise restaurant and retail store operation (The Athlete’s Foot, Shoebox New York, MaggieMoo’s, Marble Slab Creamery, Pretzel Time.
• Managed all vendor relationships, including a partially outsourced IT support partner. Ensured vendor met negotiated SLA’s.
• Responsible for selecting a standard POS system for all brands globally. Process included the evaluation of all existing and potential POS systems, creating an RFP, pricing negotiations, contract reviews, configuration.
• Managed the implementation of an infrastructure refresh employing VMware virtualization technology allowing the company to scale with continued growth and allowing near real-time data exchanges between stores and.
• Directed initiatives to remedy all Sarbanes–Oxley (SOX) deficiencies to attain 100% compliance.

Tampa, Florida, US

• Led 15-person IT team for a 800+ unit restaurant company to include Application Development, Help Desk and Operations teams. Managed all aspects of IT including corporate operations, company owned and franchise.
• Converted the IT department from a cost center into a profit center by implementing a sales channel for providing support and custom applications to restaurants. Revenues paid for the IT department overhead and.
• Directed a $1M Business Intelligence project. This initiative allowed access to data that had not been made available to that point.
• Implemented policies and procedures to remedy all Sarbanes–Oxley (SOX) deficiencies to attain 100% compliance.

Charlotte, North Carolina, US

• Responsible for the coordinated management of all strategically aligned projects. Frequently consulted with information systems, operations, finance, revenue management, marketing and other business owners. Worked with.
• Created an Application Development team and directed custom applications that interfaced with the Property Management System, including an online reservation system, time and attendance application, travel agent.
• Led continuous process improvement with updates, customizations and rollouts to the Property Management System.

Implemented PeopleSoft Financials for a variety of organizations.

Ms, Mis

Accounting

Mis, Accounting