Ryan Sutter Email & Phone Number

• Leads the Information Technology department across the Full Circle Fiber Partners portfolio of 7 companies in over 20 states and 80 offices. • Developed a strategic roadmap to quickly consolidate, standardize and support all platforms across existing companies and be able to stand up newly acquired companies within 30 days of acquisition. Successfully incorporated 3 acquired companies into the Full Circle portfolio.• Led the selection, migration and implementation of an ERP system (Oracle NetSuite) and Data Warehouse that replaced multiple legacy ERP’s. Project was completed in 9 months, on time and within budget. • Integrated workforce management, HR, payroll, procure to pay and travel and expense systems into the ERP in order to reduce manual and inefficient processes. • Consolidated multiple outsourced IT managed service providers into a single provider to standardize technologies, reduce cost and improve support and risk. Project included upgrades to network, added cyber security and cloud-based backups.

Tampa, Fl, Us

• Led the Information Technology department for the corporate office and the strategic initiatives for 2 brands consisting of 200 franchise and corporate locations. • Developed and executed a 3-year technology roadmap that included a transition to a single POS and back-office inventory and labor management platform across all brands. This laid the groundwork for implementing robust and fully integrated rewards, online ordering, email automation, gift card, delivery integration, app and data warehouse. • Architected a custom, highly complex loyalty app. New app and loyalty program won back loyalty with an increase of 30% of membership and average sales increases of 15%. • Implemented solutions during the COVID-19 pandemic to reduce the immediate sales losses. Added off-premise sales channels to counter substantial losses. Due to the updated technology platforms, we were able to implement and offer these solutions quickly and gain back the majority of sales in a short time. • Fully transitioned and grew the IT staff to better align with the projects and strategic initiatives. • Created a Help Desk to support all restaurant technology with a single point of contact. Transitioned support from the POS vendor to an in-house Help Desk.This allowed a transfer of support fees from the vendor to corporate in order to offset the expense of running it.

Tampa, Fl, Us

• Led the Information Technology department with responsibilities covering the corporate office, manufacturing plant, 15 retail store locations and an ecommerce business unit. Position required strategic and tactical involvement.• Managed technology and digital platforms during the growth of the company from 6 locations to 15, plus the development of a new manufacturing plant and a new ecommerce sales channel. • Directed the creation of a custom ecommerce platform as an added delivery sales channel that realized a $1.2M run rate.• Provided key reporting metrics to drive growth: Cohort Analysis, Lifetime Value, new customers, customer renewals, conversion rates, customer acquisition (CAC), abandon cart rates, Google Analytics, etc. • Managed a Salesforce CRM, Email Automation, online ordering and custom Web App implementation. Project required customizations and api integrations between the systems.

• Created multi-year technology roadmaps that fit within the overall strategic plans for multiple organizations.• Implemented PMO and Agile methodologies where little or no formal policies and procedures existed. • Managed multiple technology projects with budgets of up to $40M and over 50 resources. Project examples included POS rollouts, ERP, CRM, Inventory Management, healthcare data integrations, custom SAAS applications, infrastructure refreshes and RFP’s.

• Led the Information Technology department for a 7 brand, 2,000 international franchise restaurant and retail store operation (The Athlete’s Foot, Shoebox New York, MaggieMoo’s, Marble Slab Creamery, Pretzel Time, Pretzelmaker and Great American Cookies).• Managed all vendor relationships, including a partially outsourced IT support partner. Ensured vendor met negotiated SLA’s.• Responsible for selecting a standard POS system for all brands globally. Process included the evaluation of all existing and potential POS systems, creating an RFP, pricing negotiations, contract reviews, configuration management and rollout. Conversion to a single POS increased revenue by 5% due to royalty reporting fraud.• Managed the implementation of an infrastructure refresh employing VMware virtualization technology allowing the company to scale with continued growth and allowing near real-time data exchanges between stores and corporate office. • Directed initiatives to remedy all Sarbanes–Oxley (SOX) deficiencies to attain 100% compliance.

Tampa, Florida, Us

• Led 15-person IT team for a 800+ unit restaurant company to include Application Development, Help Desk and Operations teams. Managed all aspects of IT including corporate operations, company owned and franchise locations. • Converted the IT department from a cost center into a profit center by implementing a sales channel for providing support and custom applications to restaurants. Revenues paid for the IT department overhead and supported additional projects. • Directed a $1M Business Intelligence project. This initiative allowed access to data that had not been made available to that point. • Implemented policies and procedures to remedy all Sarbanes–Oxley (SOX) deficiencies to attain 100% compliance.

Charlotte, North Carolina, Us

• Responsible for the coordinated management of all strategically aligned projects. Frequently consulted with information systems, operations, finance, revenue management, marketing and other business owners. Worked with senior management to outline business requirements and define technology solutions for business initiatives.• Created an Application Development team and directed custom applications that interfaced with the Property Management System, including an online reservation system, time and attendance application, travel agent commission application and an integration with Hotels.com. • Led continuous process improvement with updates, customizations and rollouts to the Property Management System.

Implemented PeopleSoft Financials for a variety of organizations.

Ms, Mis

Accounting

Mis, Accounting