Sport Chek’s newest flagship store in downtown Vancouver knocks its previous now-closed location at Pacific Centre out of the ballpark.The three-storey, 54,000-square-foot store is located at the southeast corner of Robson and Howe streets. And it is certainly a store that will impress shoppers: It is worthy of its location, everything about this store is bold and futuristic.Upon walking through the doors, past the big red ‘Chek’ outside, visitors enter the bookstore’s old glass atrium and facade that was retained through the year-long renovations. Looking up from the atrium, LED ribbon screens wrap the rims of the second and third floor plates to provide sports fans with ticker-type animated updates on the latest major league sports scores.Art pieces that carry either a Vancouver or sporting theme are found on all levels, including power rings on the ceiling of the atrium, a 3D model of downtown Vancouver’s buildings, and a large collage-type 3D mural of sporting goods next to the escalator to the third floor.Digital screens are also scattered everywhere in this store. There are motion-activated wall screens that provide customer information, interactive touch-screen video walls, and a radio-frequency identification (RFID) enabled footwear screen wall that provides a detailed shoe description and benefits when a shopper places a shoe next to the screen.Unlike any Sport Chek you have ever seen.My success as the Store General Manager is measured in several ways, including:- Net profitability- Operational standards- Consistent, exceptional customer experience- World-class visual presentation- Development of management team and staff- Growth of community presence and commitment-

Store General Manager at various Sport Chek stores in the Burnaby and Vancouver areas. I was responsible for maximizing net profits using effective management of all store functions.- Execution of FGL visual compliance standards, store maintenance and pricing standards- Creation and execution of seasonal changeover using seasonal merchandising plan- Deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control- Oversee preparation for annual inventories- Ensure compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures- Ensure processes and systems are followed for tech shop service programs (maintenance & compliance)- Create efficient store weekly scheduling for both sales and support functions- Coach and develop store and management team (set expectations, communication, and ongoing feedback)- Ensure execution of daily plan for the department and store- Create development plans and conduct annual appraisals for management team- Communicate in a clear and concise manner to team, leading effective meetings / coaching sessions, to keep team well informed - Ensure completion of, required FGL Sports training within timeframes- Facilitate and lead team meetings- Ensure execution of the customer experience; provide resolution for all customer concerns- Develop and lead recruiting and hiring strategy for store- Create succession plans through continuous training and development- Continually motivate team and performance through recognition programs, store contests, customer compliments, etc.- Maintain FGL performance management expectations (feedback/coaching)- Follow the disciplinary process consistently and impartially- Promote and maintain a positive and motivating work environment- Provide mentorship to teams to influence continuous growth

Supporting high performing Store general Managers and contributing to store and district success.