I joined Red Deer Fasteners & Tools in 2011 with no knowledge of the industry, but wanting to sink my teeth into something new; looking for a new challenge. The industry appealed to me, as you are always learning about new products and new ways of completing jobs utilising necessary components in our industry. I started in the warehouse receiving/stocking product, familiarising myself with the products we sell, and the new products we were bringing in. I worked in the warehouse for 2 months and was offered the opportunity to grow and made my move up to Inside Sales/Order Desk. My time at the order desk was spent building new customer relations, current customer relationships and providing our customers with prompt, informative, friendly service. Attention to detail, I have learned, is a must in our industry. After spending a couple years building my knowledge of the industry, I had earned another opportunity to pursue Outside Sales. It has been a great chance to go directly to the customer and offer them services they may not be aware of I.E.; Bin Services, Exchange Programs, Contractor Price Guides, Rebate Programs and to be able to assess the customers needs and inform them of our ability to assist them.