Ryan Tan Email and Phone Number

- Responsible for overall planning, organizing, and execution of all IT functions.- Setup and manage network infrastructure and firewall.- Setup and manage the following Servers and Systems: - Active Directory - FreePBX - Vicidial Multi-Server (Cluster)

- Managing and monitoring PBX System.- Managing network infrastructure and firewall.- Assist agents for any technical problems.- Performed hardware and software installation and troubleshoot.- Document and implement failover scenarios and procure needed software and hardware.

- Responsible for database management of leads fro all campaigns.- Managing and monitoring GNUDIALER and ASTERISK to ensure call center agents receives good quality call.- Assist call center agents for technical problems.- Performed hardware and software installation and troubleshoot.- Document and implement failover scenarios and procure needed software and hardware.- Responsible for all aspects of systems administration including networks, system hardware, operating system, applications and database.- Oversees troubleshooting, systems backups, archiving, and provides expert support when necessary.- Responsible for IT hardware, software and maintenance procurement.- Keeps track the inventory of all company’s equipments. (monthly inventory)- Implemented ticketing system for escalation and resolving IT related issues.