Ryan Tan Email & Phone Number

Singapore

Singapore

Singapore

Making home rental more approachable, creating an authentic and memorable stay experience for every guest

Singapore, Singapore

Work Description: RESPONSIBILITIES:Asst. Guest Services Manager:• To oversee daily front office operations such as check in and check out.• To manage OTAs’ availability, pricing and reservations.• To maximize on unit’s daily turnover• To manage on media’s coverage, ads, ranking and positive / negative feedbacks• To handle guests’ reservation inquiries, extension / shortening of stay.• To manage and handle guests’ expectations before, during and after the stay.• To assist in managing housekeeping’s daily task such as assigning Room Attendants’ services.• To manage relationship with guests, particularly for corporate and long stay guests.• To update and manage guests’ portfolio in the database for marketing purposes.• To obtain recurring business (reservations) from potential guests (Corporate and Relo). • To manage positive feedback on media’s coverage.• To train, guide and retain Guest Services agents. To ensure everyone is performing their duties according to guidelines and SOPs. • To assist with Housekeeping and Engineering overall operations by ensuring duties are performed according to guidelines and SOPsEXPERIENCE GAINED:• How to manage and run front office services for serviced apartment.• Executing and planning efficient work pace for front office operations • Ensuring and keep track of satisfaction level of in-house guests• Achieving sales revenue target for front office• Increase value added services for clients by meeting & exceeding their expectation• Hospitality management and the importance of customer’s satisfaction• Established long lasting relationship with guests from OTAs, Corp and Relo segments.• Leadership, Risk Management, and Multitasking capabilities• Ability to work under high pressure environment• Knowledge of tourism program and general sales for Serviced Apartment

Singapore, Singapore

• To manage OTAs’ availability, pricing and reservations.• To manage daily reports such as daily and monthly revenue forecasts reports.• To research on market and competitive pricing, overall market conditions and determine on monthly pricing tiers.• To handle guests’ reservation inquiries, extension / shortening of stay.• To manage and handle guests’ expectations before, during and after the stay.• To assist in managing housekeeping’s daily task such as assigning Room Attendants’ services.• To update and manage guests’ portfolio in the database for marketing purposes.• To obtain recurring business (reservations) from potential guests (Corporate and Relo). • To manage positive media coverage on OTAs’ platform.EXPERIENCE GAINED:• Achieving monthly budget and forecast • Maximizing revenue and achieve above monthly RevPar target • Revenue management for Corps and OTAs segment• Ensuring and keep track of satisfaction level of in-house guests• Increase value added services for clients by meeting & exceeding their expectation• Hospitality management and the importance of customer’s satisfaction• Established long lasting relationship with guests from OTAs, Corp and Relo segments.• Leadership, Risk Management, and Multitasking capabilities• Ability to work under high pressure environment• Revenue and Sales management for Serviced Apartment

Singapore

Company Name: Ariva On Shan Serviced ResidencesPosition Title: Senior Guest ServicesPosition Level: ExecutiveSpecialization: Hospitality Management / Operations DutiesIndustry: Hospitality and Services Industry Date Joined: November 2021 Work Description: RESPONSIBILITIES:Senior Guest Services:To manage daily front office operations such as check in and check out.To manage OTAs’ availability, pricing and reservations.To manage daily reports such as daily and monthly revenue forecasts reports.To handle guests’ reservation inquiries, extension / shortening of stay.To manage and handle guests’ expectations before, during and after the stay.To assist in managing housekeeping’s daily task such as assigning Room Attendants’ services.To run night audit and perform system backup operations on the system daily.To update and manage guests’ portfolio in the database for marketing purposes.To obtain recurring business (reservations) from potential guests (Corporate and Relo). To manage positive media coverage on OTAs’ platform.To train, guide and retain Guest Services agents. To ensure everyone is performing their duties according to guidelines and SOPs. EXPERIENCE GAINED:How to manage and run front office services for serviced apartment.Executing and planning efficient work pace for front office operations Ensuring and keep track of satisfaction level of in-house guestsAchieving sales revenue target for front officeIncrease value added services for clients by meeting & exceeding their expectationHospitality management and the importance of customer’s satisfactionEstablished long lasting relationship with guests from OTAs, Corp and Relo segments.Leadership, Risk Management, and Multitasking capabilitiesAbility to work under high pressure environmentKnowledge of tourism program and general sales for Serviced Apartment

Education record

Bachelor Of Science (Bsc), Computer Software Engineering