Ryan Tang Email and Phone Number

Corporate Finance & Deal Advisory

Business Services

• Maintained a clean, professional and attractive environment for entertainment areas• Attended the needs of clients in gaming and food sections • Ensured that product quality and hospitality standards were executed and maintained, managed inventory levels, waste control and equipment maintenance.• Managed and executed the daily operations of the business; customised, communicated, performed and followed up on tasks as the business management demanded.

• Maintained attractive merchandise display by strategically positioning items in order to maximise cross-selling and up-selling • Held responsible for customer service, merchandising and working on the cash registers.• Continually greeted guests to promote attentive service and promptly fulfilled additional requests.• Processed and tagged over 50 products a week • Built customer loyalty and developed a strong relationship with customers• Kept well informed about store promotions, new products, and weekly KPI’s • Exceeded KPI’s, making male items 35% of revenue with previous trends of 20-25% in a predominant female product line store

• Addressed and resolved client and employee concerns in a professional manner • Achieved KPI’s of setting 2-3 meetings per week through cold calling and emailing • Successfully guided home buyers and sellers through sales and purchases of properties • Achieved high referral rates and outstanding feedback from clients• Delivered emergency 24-hour-on-call service for tenants on property issues• Worked cooperatively with senior agents to manager databases; liaise with clients• Undertook research in the housing market - identifying recent sales, property attributes (land size and housing), demographics and predictions for growth

• Fulfilled 750 orders in peak hours within the Tier 1 range for efficiency and satisfaction• Consistently finished in the top 3 stores in the region with 75% of the time in the no.1 position• Achieved employee of the month. Recognised for willingness to learn, picking up skills quickly and being adaptable to the external environment • Able to build a solid foundation for establishing rapport and making a customer feel valued• Assisted guests in order selection through the promotion of specific menu items and specials.• Restocked counter and customer areas to maintain adequate level of items for expected needs.• Consistently exceeded daily, weekly and monthly sales targets, efficiency targets and CRM targets• Within the first month of my employment - Held responsible for closing shifts which required me to ensure that the cash registers were reconciled, and the site was secure and clean• Achieved the fastest turn-around of customers in the region, from lowest performing Drive-Through to the best.