Ryan Thigpen Email & Phone Number

Charlotte Region

Mooresville, NC

• Involved in high level decision making and long-term goal setting
• Managed all employee hiring
• Managed all customer and employee related operations
• Negotiated contracts for customer testing
• Provided detailed engineering solutions for multiple upgrade projects from design to implementation

Mooresville, NC

• Managed the daily employee schedule and tasks for up to fifteen employees
• Maintained current customers and generated new customers with marketing solutions on a national level
• Managed the daily customer schedule including testing verification
• Provided engineering solutions
• Involved in the hiring of direct reports
• Managed the maintenance of the facility

Mooresville, NC

• Provided quality customer service as the direct contact with the customer
• Supervised up to three technicians per shift to complete daily tasks and provide customer assistance
• Completed engineering tasks and maintenance

Charlotte, NC

• Completed Management Training
• Represented over two hundred customers with high regard to customer service
• Generated new parts sales and service through building relationships with Caterpillar customers and promoting value of genuine Caterpillar parts and dealer service
• Monitored wear items and consumables to support resupply and repeat sales
• Utilized CRM and geographic mapping software to optimize data and produce sales
• Installed Caterpillar maintenance software programs and provided technical support for the entire dealer service region

Mechanical Engineering

Completed several additional classes in mechanical engineering, but was hired at Aerodyn prior to obtaining a degree.

Bachelor Of Engineering (B.E.)