Ryan Thomas Email & Phone Number

• Responsible for managing and maintaining The Jay Group client accounts.• Maintain knowledge of client brands to best represent and service their companies.• Coordinate and manage client projects from initial needs meeting to mutually expected outcome achievement. • Delegate project responsibilities and expectations with timelines to critical members of our internal and external third party departments.• Regularly communicate with clients to strengthen our relationships… Show more • Responsible for managing and maintaining The Jay Group client accounts.• Maintain knowledge of client brands to best represent and service their companies.• Coordinate and manage client projects from initial needs meeting to mutually expected outcome achievement. • Delegate project responsibilities and expectations with timelines to critical members of our internal and external third party departments.• Regularly communicate with clients to strengthen our relationships, ensure satisfaction, provide updates, and answer questions. • Effectively solve issues with client accounts by quickly responding, finding the source, and determining the best way to resolve the issues while taking measures to prevent these issues from occurring in the future.• Create individual client reports to analyze quarterly activity, marketing practices, product and service quality, key performance indicators, and fulfillment activity. • Use those reports to identify trends and project upcoming activity. • Share the report results and key takeaways with clients in regular progress meetings.• Manage a team of Trainers, Contact Center Supervisors, and Customer Service Representatives who help deliver new product and branding, and help solve escalated issues with client accounts such as product recalls and consumer issues. Show less

• Oversee and assist with daily tasks and processes crucial to client account service.• Direct daily order processing, inquiry processing, inventory checks, special requests, and report generation for client accounts. • Regularly follow up on processes to ensure correctness and identify any possible discrepancies so the most accurate information is reflected on client reports and invoices.• Help the client Account Manager quickly solve issues by identifying and suggesting efficient… Show more • Oversee and assist with daily tasks and processes crucial to client account service.• Direct daily order processing, inquiry processing, inventory checks, special requests, and report generation for client accounts. • Regularly follow up on processes to ensure correctness and identify any possible discrepancies so the most accurate information is reflected on client reports and invoices.• Help the client Account Manager quickly solve issues by identifying and suggesting efficient solutions.• Keep effective master file system to maintain client account organization. Show less

• Solve escalated issues that Customer Service Representatives deem as requiring management assistance.• Speak with sometimes irritated or angry consumers to understand their concerns and frustrations and determine the best way to help make them happy again.• Maintain email database for client accounts to track and communicate service activity.• Help Customer Service Representatives best serve client accounts by accepting consumer phone calls during high volume call times… Show more • Solve escalated issues that Customer Service Representatives deem as requiring management assistance.• Speak with sometimes irritated or angry consumers to understand their concerns and frustrations and determine the best way to help make them happy again.• Maintain email database for client accounts to track and communicate service activity.• Help Customer Service Representatives best serve client accounts by accepting consumer phone calls during high volume call times. • Create processes for best servicing client accounts in the Contact Center.• Regularly provide new information and reinforce current information and procedures to Client Service Representatives to maintain Contact Center efficiency. Show less

• Provide customer service for the following client accounts:o Barco Uniforms (McDonald’s, Wendy’s, Taco Bell, KFC)o Lobel’s of New Yorko Rovio (Angry Birds)o Biocentrico Rejuva Naturalso Proximo Spiritso Arc• Responsible for answering all Contact Center consumer phone calls for my client accounts.• Place orders for consumer callers.• Resolve issues for consumer callers.• Exercise my personal communication skills, product knowledge, and persuasion… Show more • Provide customer service for the following client accounts:o Barco Uniforms (McDonald’s, Wendy’s, Taco Bell, KFC)o Lobel’s of New Yorko Rovio (Angry Birds)o Biocentrico Rejuva Naturalso Proximo Spiritso Arc• Responsible for answering all Contact Center consumer phone calls for my client accounts.• Place orders for consumer callers.• Resolve issues for consumer callers.• Exercise my personal communication skills, product knowledge, and persuasion skills to increase client account sales.• Keep accurate data entry and mail processing. Show less

Shoot and edit footage using a Sony NX5U Camera and Final Cut Pro.Form ideas and write scripts for video commercials.Design logos for the company using Adobe Illustrator.

Millersville University

Operate studio equipment such as audio board, switcher, teleprompterDirector for the taping of a Millersville University Men's Basketball Game

Assisted in lighting duties for television commercial shoot.Active in discussion about commercial script.Gathered materials and helped position those materials in a commercial shoot.

Speech Communications, Radio And Television Broadcasting Technology/Technician, Sr

Activities and Societies: National Broadcasting Society

Bachelor Of Science, Speech Communication; Broadcasting