Ryan Thomas Email & Phone Number

Sacramento, Us

Redwood City, Ca, Us

Helped lead Live content planning and production for EA's FIFA Mobile game; Appstore & Google Play* Help quarterly, monthly and weekly planning of in game content delivery* Ensured proper tasking across Engineering, Digital Art, UI/UX, Marketing, Content Design and Quality Assurance teams.* Coordinated with co-managers to ensure quality on time delivery of FIFA Mobile content through various content pipeline processes. * Concepting, internal Design / Stakeholder approvals, 3rd Party approvals, integrations, Quality Testing, live delivery to player base* Collaborated to ensure 24/7 coverage for Live title, with contingencies and back ups* Delivered visibility of content delivery along with estimations and risk / mitigations to stakeholders* Other managerial direct and indirect support to individual contributors across Engineering, Art, Design and Marketing* Other projects: documentation, evaluation, and implementation of process improvements * Advisor for team leaders needing process and load balancing assistance * Helped team break KPI records with 2022 FIFA World Cup promotions in game

Redwood City, Ca, Us

UFC Live Content delivery manager - * Ensured live content plan delivered and approved within actionable time frames* Coordinated Live Design team to deliver live content on time and within quality expectations* Lead Digital Art team to deliver required art through iteration, approval, integration, QA, delivery processes* Designed, gained consensus, and Implemented various improvements to Live Art and Design workflows, focusing on clarity and simplifications. * Contributed to team building and inclusion events for the studio* Indirect manager of 5 Art and 5 Design individual contributors* Collaborated across disciplines to ensure communication and deliverables were meeting marketing intention, design goals, and quality expectations

Sacramento, California, Us

* Tasked with multiple and various Studio Operation Projects: Coordinate with Talent Acquisition, Retention, Employee Engagement, Support Development Teams (JIRA management)* Support and expand Studio Talent Acquisition practices through internal and external programs* Support 3rd Party Player content relationships* Coordinate Studio engagement programs: Team Meetings, Studio Club meetings, Various Remote Engagements* Assist in onboarding 3rd party vendors for development teams

Sacramento, California, Us

Development Manager - Star Wars: Galaxy of Heroes COMMS Team* Developed, Implemented and improved on AGILE production methodology for Communications Team (COMMS Team)* Significantly improved communication and creation of deliverable processes from various teams to the COMMS team, saving development hours, reducing errors and standardizing messaging products* Ensured COMMS Team created regular sustainable processes to support Live Production Team's content vision* Coordinated with COMMS Team producers to successfully plan and execute multiple Player Engagement programs

Sacramento, California, Us

Live BETA Manager -* Created a program for Capital Games production teams to provide BETA content builds to players for playtesting and feedback* Ensured all EA, Capital Games and 3rd party requirements met* Grew CG Player BETA program to 600+ regular participants with a live BETA release open to players (14k participants)* Built and refined BETA build release process for production teams* Aggregated and connected design / production teams to BETA playersHigh Investment Player Manager* Built and implemented a program to engage and communicate directly to very top players across various metrics (social, impact, reach, etc.)* Coordinated with Player Experience team to ensure servicing issues were handled accordingly and translated findings and resolutions to the Live Operations production team* Worked as liaison between top player groups and production teams* Managed 3rd party player support groups to ensure they followed EA licensing agreementsSr. Community Manager* Directed Community Management Team ensuring best practices and processes were constantly improving* Ensured Marketing and Production messaging was being appropriately delivered with the greatest impact possible.

Sacramento, California, Us

As Live Operations Development Manager for Electronic Arts' award winning, record breaking, AAA Mobile Game, Star Wars: Galaxy of Heroes, I helped lead the Live Operations team through launch and the formative first years. Projects and responsibilities include:* Develop, implement and improve content pipelines for primary Live Operations teams: design, art, community and marketing* Coordinate with Live QA and Localization teams to ensure quality deliverables are created on time within expectations.* Lead the Live Operations teams using AGILE Development practices to provide content estimations, transparency to Sr. Staff and meet content release schedules.* Coordinate with Live Producer and Marketing to develop and implement content release schedules.* Primary contact for any Live Operations incidents and implementation of remedies.

Sacramento, California, Us

I am driven by the energy that comes from collaboration within focused, dynamic and creative teams. Leading teams, large or small, to collectively achieve more than they believe they can individually is an experience that I get to share with teammates regularly. I'm often told feeling is mutual.I lead teams using Agile methodologies to develop software features and rich content for our Studio's game library. Titles my teams have produced include: SupremeHeroes, Heroes of Dragon Age and other projects+ Feature and Title Update Development Manager: Work with design/qa teams to plan, produce and develop game features including release through platforms (iOS, Google Play)+ Live Operations Development Manager: Maintain quality levels and meet regular content creation cadence deadlines. Advanced live production schedule buffer and reduced quality issues by 15% month over month.+ People manager; providing regular feedback, goal setting, talent development and improvement plans+ Develop, propose, implement, execute and refine production processes for internal and external users: Identify process breakdowns and work with team/individual contributors to enhance current, create new or remove impeding processes+ Backlog management; Guide producers through Agile development practices helping them identify largest impact work, prioritizing, estimating, executing, predicting and refining through Team Sprints+ QA interface and tracking. Responsible for meeting quality levels set by both the team and stakeholders on the project+ Primary contact for task/bug/project tracking software (JIRA) and Gantt Charts+ Lead daily feature/design/Art team SCRUMS and studio Scrum of Scrums, including reporting status to management+ Individual contributions as necessary: game reference/design input, Localization XML submission, QA tasks,

Sacramento, California, Us

I enjoyed the pleasure of being the studio's direct interface to our entire customer base. Interacting with our players is one of my most rewarding and challenging professional endeavors. Titles: Super Hero City, Age of Champions, Six Gun Galaxy, Starship Command, Supreme Heroes, Heroes of Dragon Age, Dragon Age LegendsHonored with 'Best Live Services Presentation' at EA's Developer Conference 2013+ Develop policies and procedures for the support team to meett expected legal, quality and satisfaction goals+ Drive the primary game communication loop: Player to Support to Development Team to Player until resolution + Develop policies, procedures and tool sets to ensure success for the support team: Migrated to JIRA ticket system, Product owner for first adopter of Zendesk ticket system within EA+ Brought ticket resolution numbers from net negative into net positive within 1.5 months of hire+ Introduced and managed AGILE development practices to Facebook Game title development teams+ Drove deflection based support enhancements by enabling rapid FAQ and public response policies and proceduresCommunity+ Managed the communities for 4 titles averaging 220k - 80k users; including 'Town Hall Chat with Devs', Feature update messaging, Critical and Emergency messaging along with Legal compliance+ Ensured high quality player engagement through: Player feedback and Player driven content+ Maintained EA/Bioware's voice of the game, utilizing self developed 'Managing Expectations' practices+ Maintained Vbulletin Bulletin boards, including version upgrades, building new boards for new games, graphic updates, CSS and HTML management+ Lead and primary contact for a team of 14 volunteer moderators, including promotion and management of 'Lead Moderators' to train new recruits+ Ensured a high level of engagement for all players, with focus on 'high value' social players for the benefit of the title

San Jose, Ca, Us

Sr QA Engineer for Adobe Folsom Studio:Products supported: On Location, Visual Communicator with Flash Streaming Engine, Ultra Chroma KeyerOur development team never missed a release deadline, and after adopting AGILE ended up over delivering on final Gold Master submission.+ Worked with UI/Feature engineers to develop test plans for new and existing features, including design feedback, user feedback and user interface feedback and suggestion+ Responsible to maintain, create and update test cases within test tracking database (Watson)+ Ensure On Location product compatibility with all other Adobe Creative Suite products; focusing on After Effects, Premiere, Photoshop and Illustrator+ Black Box testing and localization validation testing through entire Software testing process+ Maintained 17 Mac/Win test platforms with remote imaging capability for rapid QA and Developer testing+ Office Facilitator; represented Adobe to 3rd party vendors for all projects: Building wide network installation; upgrade from SDSL to Fiber connections; all commodities vendors, Security installation and maintenance, various other projects

Senior product specialist for DV Rack and Ultra products from Serious Magic. Assisted support for Visual Communicator, Ovation and VlogIt!+ Provided technical sales support for entire library of products.+ Primary support manager for Professional video products+ Trade show and b2b presenter

Bachelor Of Science (Bs), Computer Technology/Computer Systems Technology Focus In Online Game Design

Associates, General