Ryan Thompkins Email & Phone Number

Allentown, Pa, Us

Whitehall, Pennsylvania, United States

Collaborate with the Center Director in daily operational functions, assuming managerial responsibilities in their absence.Demonstrated clear knowledge in assisting managers to respond effectively to associate questions related to time/attendance, benefits, policies, accommodations, and Leave of Absence. Proficient in providing accurate information and guidance to ensure compliance with company policies and regulations.Proficient in entering and reviewing associate data within HRIS and… Show more Collaborate with the Center Director in daily operational functions, assuming managerial responsibilities in their absence.Demonstrated clear knowledge in assisting managers to respond effectively to associate questions related to time/attendance, benefits, policies, accommodations, and Leave of Absence. Proficient in providing accurate information and guidance to ensure compliance with company policies and regulations.Proficient in entering and reviewing associate data within HRIS and payroll systems, ensuring timely and accurate record-keeping for efficient human resources and payroll processes.Conducted monthly staff meetings, documenting discussions for future reference.Led the hiring, motivation, and evaluation of center personnel based on established guidelines.Proficient in providing accurate and professional responses to questions and concerns from associates through multiple channels, including in-person, electronic messaging, and phone, ensuring timely resolution and effective communication.Provided strong leadership in employee relations through effective communication, coaching, training, and development, fostering a positive and collaborative work environment.Proven capability to escalate and collaborate with senior management and human resource business partners when discrepancies or issues arise in team member’s interactions, including matters such as Leave of Absence, accommodations, and other employee relations issues. Show less

Pennsylvania, United States

Advocated for employee experience, demonstrated through effective collaboration with peer leadership, Regional Partners, and core teams to provide a great associate experience. Proactively educated associates on the utilization of self-service tools for enhanced efficiency and career empowerment.Proficient in compiling, assessing, and utilizing data related to critical business metrics such as attendance, attrition, engagement, labor fill, to help inform regional management with… Show more Advocated for employee experience, demonstrated through effective collaboration with peer leadership, Regional Partners, and core teams to provide a great associate experience. Proactively educated associates on the utilization of self-service tools for enhanced efficiency and career empowerment.Proficient in compiling, assessing, and utilizing data related to critical business metrics such as attendance, attrition, engagement, labor fill, to help inform regional management with strategic decision-making and optimize organizational performance.Successfully improved employee retention rates, achieving a 20% improvement compared to other stores within the organizationLead an operationally sound business with a focus on organizational structure, delegation, and customer-first selling practices.Manage shrink/loss prevention, payroll hours, and schedules.Develop processes to enhance customers’ shopping experience to encourage customer retention.Develop employee skills in sharing books, music, and pop culture to assist customers with their purchases.Collaboratively with retail leadership and HQ partners on trends and customer feedback.Merchandise the store to tell the compelling story of a product to increase sales and customer satisfaction.Achieved a 90% success rate in meeting profit quotas and proactively devised actionable plans to enhance sales performanceTrained the team to buy back the most in-demand items and develop a store as a part of the community. Show less

United States

Manage multiple teams to achieve sales, customer service goals, and the implementation of new initiatives for the store Troubleshoot and resolve complex operational issues independentlyPartner with Assistant Store Manager, Operations to review receiving, transfers, debits/damages, returns-to-vendor (RTV's), and charge-back paperwork to ensure accuracy of inventory.

United States

Allentown, Pennsylvania Area

Oversees the inbound/outbound freight process, backroom, salesfloor, market, fulfillment, and Starbucks. Developed and maintained a high standard for backroom brand and safety practices to ensure a clean and safe working environment. Analyze productivity reports for Ship from Store team to ensure efficient picking, packing, and shipping of product to guest. Performed Leader on Duty activities managing the entire store process when Store Team Leader (STL) was not in the building… Show more Oversees the inbound/outbound freight process, backroom, salesfloor, market, fulfillment, and Starbucks. Developed and maintained a high standard for backroom brand and safety practices to ensure a clean and safe working environment. Analyze productivity reports for Ship from Store team to ensure efficient picking, packing, and shipping of product to guest. Performed Leader on Duty activities managing the entire store process when Store Team Leader (STL) was not in the building. Monitored all inbound truck information and develop daily truck unload plan to maximize efficiency and set productivity standards for team. Show less

Bethlehem, Pa

Managed and scheduled staffing for branch location. Hired and conducted training for new tellers. Responsible for updating and training staff on banking mandates. Provided on the spot coaching, along with weekly one on ones with team members to continuously increase production and service output.Train employees on cash drawer operation.Deliver prompt, accurate and excellent customer service.Demonstrate excellence at managing complex customer concerns and transactions.Direct… Show more Managed and scheduled staffing for branch location. Hired and conducted training for new tellers. Responsible for updating and training staff on banking mandates. Provided on the spot coaching, along with weekly one on ones with team members to continuously increase production and service output.Train employees on cash drawer operation.Deliver prompt, accurate and excellent customer service.Demonstrate excellence at managing complex customer concerns and transactions.Direct and supervise employees engaged in sales, customer relationship building and balancing cash drawers. Show less

Bethlehem, Pa

Processed all customers’ banking transactions, and informing them of any promotions. Well versus in banking regulations and procedures. Complied with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof. Processed sales referrals and promoted bank services and products,Maintained confidentiality of bank records and client… Show more Processed all customers’ banking transactions, and informing them of any promotions. Well versus in banking regulations and procedures. Complied with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof. Processed sales referrals and promoted bank services and products,Maintained confidentiality of bank records and client information.Received regional branch recognition award for outstanding customer service. Show less