Ryan Thompson Email & Phone Number

United States

Led team that maintained apps supporting paper side of business, deepening integrations with digital side. Worked to increase software stability and assist in new client onboarding, whilst also pushing clients to move towards fully digital offerings and trim down paper business.• Improved pipeline efficiencies and stayed on top of cutting-edge technologies and releases by rewriting large complex legacy C++ apps as multiple .NET C# microservices, deployed to both on-prem and AWS.• Reduced engineer time and effort required to onboard new clients via automating and simplifying major sections of process.• Improved resilience and stability of communication between paper and digital workflows through leveraging AWS technologies to replace outdated on-prem messaging systems.• Increased accessibility and management via championing best practices in coding and documentation, creating fully searchable repository of diagrams and documentation which can be easily maintained and built upon.• Curtail costs year over year by taking ownership of automated OCR solution as it went into maintenance mode, creating monitoring and alerting, and making updates as needed.• Designed solutions for improving workflows and unstable applications by gathering knowledge from legacy code owners about existing functionality and brainstorming on newest technologies that could be applied.• Enriched understanding and adoption via clearly explaining technical achievements to business stakeholders through recorded and live demos to gather feedback and demonstrate value delivered.

Indianapolis, Indiana Area

Developed series of microservices to automate Optical Character Recognition (OCR) on automobile purchase contract documents sent by lenders to paper processing side of business.• Reduced costs $1M+ per year, streamlined processes, mitigated human error, and increased accuracy via automating OCR and allowing external company to take on additional clients without expanding workforce.• Saved money by quickly getting up to speed on C# and helping others get on board when decision was made to pivot and convert critical services after Oracle purchased Java.• Improved accuracy of extracted text through taking charge of creating new OCR test data set with higher precision than existing set, which was provided from previous solution attempt.• Boosted extraction accuracy approximately 45% via integration with Amazon’s Textract OCR engine, after volunteering to thoroughly test all major players in market, acting as liaison to collaborate with AWS support to set everything up successfully.

Indianapolis, Indiana Area

Created multipage web app to manage flow of physical car titles through company. Worked with multiple stakeholders across several Cox Automotive business units to consolidate number of disparate applications and avoid reinventing wheel.• Improved productivity, reduced overhead and onboarding time, addressed user complaints, and lowered number of employees necessary to run system by replacing existing legacy app.• Maintained smooth workflow across 4 teams through fostering environment of collaboration, attending other teams’ standups, and promptly resolving conflicts.• Reduced rework and unnecessary functionality by promoting agile best practices and continually requesting feedback from stakeholders.• Awarded “Rookie of the Year” after initial release for time and effort and was declared “Gradle Master” after introducing and advocating use of Gradle over Maven.• Helped to hire fresh talent by volunteering to do corporate outreach at Purdue as well as interviewing prospective hires coming to the office.

Annapolis Junction, Md

Developed small web app that ingested large quantities of data from CDC’s Vaccine Adverse Event Reporting System, utilized big data tools to process, manipulate, and analyze data, and displayed results to end users in various easy-to-understand graphical representations.• Received recognition for delivering proof of concept ahead of schedule and successfully presenting app to clients.• App quality led to company acquiring contract with new vendor.

West Lafayette, In

I was a student worker in Technical Computer Service in the Department of Agricultural Economics. I was responsible for general IT work and maintaining computers for approx. 200 employees. The employees did not have admin rights, and I was therefore responsible for installing the necessary updates and software, creating and installing ghosts of Windows onto new machines as well as ones that required a complete wipe, scanning for and removing viruses on infected machines, and occasionally editing group policies in an attempt to automate certain tasks.

Research Triangle Park, Nc

I was an intern at Cisco Systems as a part of the Tactical Operations team. I helped write a program to automate the powering down and starting up volatile pieces of equipment located in the Network Emergency Response Vehicle (NERV). The program was written with a combination of PHP, HTML, and CSS to make it available as a website on the intranet. Another project I worked on was a Traveler Tracking Tool that once again combined PHP, HTML, CSS, MySQL, and Javascript to create a website that would keep business executives in contact with Cisco headquarters while traveling to destinations that have a predetermined level of risk. The final project that I worked on was the Donation Program, which involved writing testing scripts to test decommissioned routers, switches, and other hardware to ensure satisfactory performance before shipping them to the new users that had requested the devices.