● Work as liaison between production team and outside entities during live broadcasts for online streaming via Twitch.tv. ● Update relative stream information, subject to change throughout the broadcast, as it pertains to the overall run of show. Inform producer of audio and visual changes that need to be met to adhere to quality standards. ● Operate ad functionality during live broadcast in accordance with run of show, moderate associating chat rooms, and ensure each event runs smoothly. May

● Responsible for creation and support of events for the Competitive Overwatch League Discord server, currently in negotiations with Blizzard Entertainment for a license to run events in the Overwatch amateur to professional esports environment. ● Proposed and created the team ranking system which Softlocke employed for its Athena’s Cup Open League (ACOL) series. ● Promoted to Event Manager from Lead Analyst in winter of 2018. Previous role focused primarily on team/player tracking during live events and seeding teams who entered tournament events. ● Serve as both the ambassador and point of contact for community efforts and partnership outreach and provide support for server affiliates regarding promotion opportunities.

● On-site, seasonal employment concurrent with above positions. ● Worked as a member of a 200-person team, providing security and customer service assistance to more than 30,000 attendees of the annual Anime Central convention. ● Acted as first responder to incidents including theft, assault, drug and alcohol violations, coordinating with local authorities. ● Received service award for excellent customer service in difficult situations

● Completed A+ certification for troubleshooting and repairing HP desktop and laptop computers. ● Efficiently handled customer calls in a timely manner, resolved any issue, and entered relevant information into a custom ticketing database. Gained extensive experience in troubleshooting laptop computers via telephone. ● Utilized Visual AccountMate software, RMA tracking procedures, and shipping label creation programs to handle any issue in product lifespan, from initial packaging to returns.

● Assisted customers as first point of contact for inquiries regarding client specific mobile phone issues, malfunctioning devices, Mobile Device Management application set-up, and carrier changes. ● Provided product support for iCore and Control client ticket entry systems and assisted customers with billing and payment issues. ● Adapted customer service techniques to best serve customers in a rapidly changing technology environment.

• Provided exceptional service to customers as a waiter and developed multi-tasking skills working throughout all restaurant operations.