Residential Developer - Construction Manager- Oversaw new home construction, ensured completion of contractors’ work per company specifications within schedule and budget, meeting company quality standards and leading to achievement of community goals.- Trained assistant construction manager.- Walked and inspected construction site daily to verify compliance with company and safety requirements to ensure specifications and deadlines were met. - Inspected all stages of construction on each home, holding contractors and vendors accountable for complete work prior to approving payment.- Ensured homes are completed prior to Homebuyer Orientation meeting and scheduled closing date.- Maintained construction best practices such as organization, scheduling, material management, stage punch, negotiation, trade management, safety, quality control and customer satisfaction.- Knowledge of scope of work for each major subcontractor; intimate knowledge of homes being built.- Verified delivery of materials to construction sites; communicated delivery issues to vendors and management as needed.- Read specifications/blueprints to determine construction requirements and communicated to others as needed.- Set proper expectations and communicated with home buyers; maintained a high level of customer satisfaction.- Scheduled municipal inspections and interacted with inspectors, conducted quality control inspections.- Maintained community, construction sites, inventory and model homes to be sales presentation ready.- Communicated with buyers, sales, management, contractors/vendors and other departments to resolve problems.- Analyzed worker and production problems and recommend solutions such as improving scheduling or production methods for lowering costs.

Residential project management - Field Supervisor- Successful at planning, organizing, and prioritizing responsibilities for crews.- Developed and maintained effective communication with internal and external customers leading to strong positive relationships.- Coordinated with other departments to meet planning and product development goals. - Assured process and guidelines were followed to meet business goals.- Acted as a liaison with other departments to meet the company’s goals and build relationships.- Demonstrated high degree of initiative to improve process and company culture.

Commercial Construction TI - Project Manager- Responsible for all phases (planning, scheduling, and managing) of the design and construction process for projects that were $1-2M in scope.- Developed, managed and reviewed bid package scopes to ensure correct resources, materials, and budget guidelines.- Identified project risk issues and established strategic action plans to mitigate and execute successfully.- Organized effective and productive weekly OAC and Subcontractor meetings.- Interfaced with project Inspectors, Architects, Engineers, City and County officials & Clients.- Interpreted and analyzed reports to ensure adherence to project scope and budget.- Supervised onsite Superintendent and Subcontractors regarding all aspects of construction project timeline.- Ensured projects were completed in compliance with Construction standards for quality/ functionality and applicable regulatory requirements.

Residential Developer - Construction Manager-Managed trade partners and consultants, including initiating and approving changes and purchases orders, inspected work and approved payment for work and materials. Managed contract adherence and provided input on trade partner selection and retention. - Oversaw onsite safety of Company’s employees; evaluates safety violations by employees and trades and, when appropriate, took action.- Scheduled all aspects of construction projects, including trade partners, material deliveries, and inspections; managed work against benchmarks and timetables to ensure that trade partners, employees and vendors perform on schedule and on budget.- Used sound judgment to implement the Company’s jobsite compliance programs and monitored trade partner compliance with scope of work and applicable regulations such as building codes, quality standards, environmental laws, SWPPP, and health and safety programs.- Acted as the Company’s primary representative on the jobsite with third parties such as trade partners, customers and government inspectors and investigators.- Managed daily logistics of the site to ensure various contractors work harmoniously; staged the job by determining the timing and location of material deliveries, sequencing of work and option installation, and verifying prior work is completed to the Company’s high standards prior to follow on work. All with the goal of meeting established cycle time goals per home and community under construction.- Engaged with homeowners during brand/division-required orientations/walks to achieve high levels of customer satisfaction.

HOA and Community Management - Portfolio Community Manager- Identified gaps in communication between vendors and Boards of Directors to improve the community’s perception about a project’s timeline, scope and outcome. - Performed weekly on-site property inspections compiling action lists and ensuring completion by all staff and/or vendors. - Advised Board of Directors as to changes that should be made to maintenance, upkeep, or reconditioning of property as specified in management services, then assured implementation in a timely manner.- Prepared monthly, quarterly and annual Members Meeting board packets, reports and communications.

Single/ Multi Family Remodel and repair - Project Manager/ Estimator- Successful at designing and selling multifaceted projects while communicating with several layers of oversight management, supervisors, subcontractors, and homeowners. - Performed weekly on-site property inspections compiling action lists and ensuring completion by all staff and/or vendors. - Ability to remain flexible as needed as daily challenges and problems occur. - Supervised and directed front line personnel to maximize sales and achieve a high level of excellent customer service.

Residential Structural Repair and Waterproofing - Project Manager/ Estimator - Successfully responsible for the design and sale of multifaceted projects while communicating with management, supervisors, subcontractors, and homeowners .- Exceeded in the ability to read and explain job specifications, estimate costs, knowing the scope of work.- Demonstrated flexibility in the handling changes and problems that occur daily. - Improved sales by following specific step by step sales process while integrating and up selling a wide range of products to address the customer's needs and wants. - Acted as mentor for employees and peers to navigate personal and professional issues. - Obtained certifications for foundation repair and waterproofing sales through the basement system international network.

HOA / Condominium/ Mid-rise Community Management - Community Manager- Developed detailed interview process, job description, and performance review for community on site staff to achieve job performance consistency to evaluate the overall customer satisfaction. - Conducted a 90 day new hire evaluations and annual performance reviews for the employees that report to the position. - Identified gaps in communication between vendors and Boards of Directors to improve the community’s perception about a project timelines, scope and outcomes. - Responsible for alerting the Board of Directors when changes needed to be made to the maintenance, upkeep, or reconditioning of property and then oversaw the implementation of needed changes.- Prepared for annual Members Meetings by creating monthly, quarterly and board packets, reports and communications.- Completed Community Association Management M-100 course and CMCA certification.

Residential/Multi-Family Structural Repair - Project Manager - Mentored team to exceed the customers project goals of 70 day completion time - Exceeded in the ability to read job specifications, estimate costs, knowing the scope of work and the flexibility to handle the daily changes and problems that occur.- Improved scheduling process to allow superintendents to continually provide timely and accurate information to meet all inspection deadlines. - Successful at building relationships with subcontractors, superintendents, and labors to successful completion of the project in 65 days - down from 174 day average of my predecessor.

Residential Single/Multi-Family Developer - Customer Service - Warranty - Mentored team to exceed department goals in time to complete customer requests while also providing mentorship in personal and professional issues.- Succeeded in building and developing strong, positive relationships with employees and customers.- Coordinated with other departments to meet planning and product development goals as well as build relationships. - Worked to improve process in order for team to continually provide timely and accurate information on incoming customer concerns and product knowledge requests. - Designed and developed training and mentoring program for new staff.

Telecom Call Center - Special Projects & In-bound Customer Service Manager- Interviewed, hired, and managed Customer Care Representatives, and Senior Representatives.- Administered appropriate disciplinary action including making recommendations for termination, in accordance with company guidelines- Provided training, set performance goals and provided constructive feedback to twenty direct reports.- Managed multiple process improvement projects using strong analytical, organizational, problem solving, and communication skills.- Supervised and directed front line personnel to maximize sales and achieve a high level of excellent customer service.