Ryan Torrence Email & Phone Number

Las Vegas, Nevada, United States

-Supports daily communication, routing of field technician work and inbound customer call activity specific to Hospitality Network products and platforms.- Responsible for assuring service calls are responded to in an efficient manner so that customer satisfaction and field productivity goals are met. -Provide support by accessing digital systems to resolve issues remotely, preventing unnecessary truck rolls.-Maintain email/phone contact with all technicians and hotels in order to assign and update jobs and route information.-Maintain special report with boundary partners to a

Las Vegas Metropolitan Area

• Field set up and breakdown for game day events• Manage/supervise part-time staff members and volunteer coaches• Supervise the overall operation of a venue including programs operating on schedule• Demonstrate core concepts including Sportsmanship values• Organize game day equipment and ensure the cleanliness of the venue• Consistently demonstrate a positive attitude and superior customer service skills

Henderson, Nevada

▪ Oversee day to day operations of startup social change consultancy firm▪ Developed and implemented youth sports leadership and mentoring program▪ Community liaison, marketing, and social media coordinator▪ Major Project: Truancy Diversion Program (in partnership with Clark County 8th District Court). Provided on-site mentorship and guidance to at-risk students. 80% success rate in reducing truancy.

Las Vegas, Nevada Area

▪ Motivated department to become the leading regional office in support and sales▪ Monitored customer service agent calls and cue to maintain service level goals and accountability standards▪ Cross trained departments on billing, sales, and technical support functions▪ Led a team that resolved complex and escalated customer’s issues. ▪ Led projects to meet company deadlines. ▪ Customer retention

Las Vegas, Nevada Area

▪ Customer call resolution▪ Trained new hire agents on company procedures and policies▪ Assisted on special projects requiring interdepartmental teamwork and assisted colleagues as requested▪ Volunteered and served on various Cox charities committees and projects

Las Vegas, Nevada Area

▪ Technical assistance for customers’ internet, phone and video issues via phone and email▪ Alleviated customer concerns▪ Sold and referred Cox’s residential services▪ Scheduled installations and serviced appointments