- Provided excellent customer service, addressing inquiries and pitching solutions for consumers and small business owners.- Consulted customers to understand their needs and recommended appropriate telecommunication and tech solution products.- Resolved customer complaints and escalated complex issues when needed.- Maintained up to date knowledge on Telstra's product offerings, promotions, and pricing.

I was selected from a pool of hundreds of applicants as one of 27 Earlywork Academy Business Development Fellows in their sixth cohort.As part of Earlywork Academy, I received training in foundational tech sales skills such as prospecting, written outreach, cold calls, and discovery calls, as well as building knowledge applying tools like LinkedIn & Salesforce.The Earlywork Academy curriculum was designed in partnership with advisors at companies including Salesforce, SafetyCulture, & Uber.During the program, I was fortunate enough to apply these concepts in a real-world sales environment through a full-day Live Sales Apprenticeship with Buildpass, an Aussie B2B SaaS startup in the construction space.

- Maintain high levels of customer service, building rapport and customer relationships- Ensure set targets of 25+ inbound calls a day are achieved for quality assurance - Processed data for 100+ customers on a daily basis through multiple identification system

- Completed 50+ warehouse orders on a daily basis, all of which were completed accurately and within time limits. - Sorting and boxing stock to keep warehouse organized- Prepared 40 freight invoices per week in order to manage payment transactions- Managed inventory levels for 5,600 active products