I am a experienced Legal Services Operations and Performance professional, with a customer service focus, commercial awareness and a proven track record of successfully coordinating the activities of teams/departments. The experience I have obtained across the legal services sector has allowed me to be successful in managing teams/departments who deliver elevated levels of customer service, achieve financial performance in accordance with business strategy and provide high quality work in a heavily regulated industry. I have an excellent approach to solving problems, using analytical skills, and developing business processes to improve efficiency. I understand the importance of risk management and business continuity and utilise this knowledge when having to make difficult decisions on governance. I am comfortable working with people of all stages of their career with a passion for promoting a culture of continuance improvement in staff to be the best they can be. I am extremely enthusiastic about my work and enjoy nothing more than passing on my experience/knowledge to others with a view to helping them progress in their own careers. I have proven people's management skills, which I utilise with open communication. I offer excellent interpersonal skills obtained through direct working relationships with clients, third parties, business partners, solicitors, barristers, suppliers, support functions, heads of departments, directors, and management peers. I enjoy using these skills to build relationships, via networking both internally and externally. I am self-motivated and organised with the ability to work in a high-pressure environment. I enjoy working in a team environment and all always aspire to be a role model for my teams/departments, but also thrive on individual projects/objectives. I am trustworthy and extremely loyal, having only worked for a handful of employers over my career.