Ryan Trombley Email & Phone Number

Middlefield, Connecticut, United States

Leading a strong collaborative customer orientated approach across Zygo's Application, Service and Engineering teams for product development and customer success. Responsible for yearly service growth plan that increases total revenue. Develop, lead and mentor service department managers globally. Responsible for delivering world class pre and post-sales.

Totowa, New Jersey

Managing profitability of four customer programs, Preventative Maintenance, Spare Parts, Service Contracts and Product Upgrades. Responsible for customer on site technical training program for customer worldwide. Develop, lead and mentor service department managers globally. Measure and report relevant KPI's for service department. Responsible for review.

New York, NY

Responsible for customer service account leadership, including billable growth and execution of the Service business. Drive profitability and productivity of the team. Manage customer relationship development and satisfaction. Responsible for over 3 Million a year in revenue. Lead and direct a diverse team of Union and Non-Union employees. Simultaneously.

Cranbury, NJ

Responsible for global support organization with offices in 5 countries around the world. Staff of 45 employees. Responsible for managing a worldwide team of Managers, Supervisors and Project Leaders. Develop strategic business plans for team improvements. Responsible for planning and execution of training for the global support team. Management of all.

Somerset, NJ

Responsible for Technical Publications, Worldwide Training for Service Engineers and Customers, and Technical Support for MOCVD Worldwide Support. Managed all Installation Support for Global customers in Korea, Taiwan, China, Japan, Europe and the U.S. Managed global implementation of ECO's and upgrades. Responsible for quality issues from out of box.

Secaucus, NJ

Responsible for all customer service and support in Canada, U.S. and Latin America. Managed all technical support and call center functions. Responsible for all pre-sales activities including contracts, payments and installations. Managed all training for internal and external customers. Managed internal systems infrastructure including IT,ERP and CRM.

Houston, Texas Area

Managed Global Customer Satisfaction Organization with offices in 7 countries around the world. Staff of 65 employees. Key member of the executive management team for the Land Instrument Systems Division. Responsible for worldwide service organization, global technical support, installation and commissioning, deployment support, and both internal and.

San Jose, CA

Worldwide management for New Product Introduction, Technical Support, and Service for the eBeam Review product line. Key member of the Program Management Team. Implemented Key cost saving programs throughout several product lines. Instrumental on the Product Life Cycle Team for 4 different products. Project Manager for several key initiatives, including a.

Pleasanton, CA

Recruited, organized and established the Technical Support Group in the U.S. Managed the Training Dept., Technical Support Group and the Systems Design Support Dept. Managed all service and customer escalations. International project management for worldwide technical support groups. Account manager responsible for top customer account, valued at over $100.

Katsuta, Japan

Promoted to Senior QA Engineer in Hitachi, first non-Japanese promoted to this level position. Worldwide Technical Support Manager coordinating 5 groups supporting worldwide business. Sales Engineer for Design Engineering Department to provide support for large customers. Quality Assurance Engineer for QA Department. Established an Equipment Health and.

San Jose, CA

Promoted to Lead Technical Support Engineer for Hitachi’s number one selling CD Scanning Electron Microscope. Established training group, wrote training manuals and taught classes to engineers and customers. Specialized in electron optics, vacuum, component level electronics, hardware, field emission and thermal field emission. Responsible for expanding.