Guided management of my account portfolio, driving revenue optimization, efficient staffing, and seamless project delivery while managing an Account Coordinator. Orchestrated regular 1:1 meetings with key stakeholders to uncover business challenges and propose tailored solutions, ensuring alignment with client goals.- Managed PSO client support usage and increased SLAs accordingly. - Conducted weekly 1:1s with my account coordinator to review their goals and progress. - Managed 9… Show more Guided management of my account portfolio, driving revenue optimization, efficient staffing, and seamless project delivery while managing an Account Coordinator. Orchestrated regular 1:1 meetings with key stakeholders to uncover business challenges and propose tailored solutions, ensuring alignment with client goals.- Managed PSO client support usage and increased SLAs accordingly. - Conducted weekly 1:1s with my account coordinator to review their goals and progress. - Managed 9 PSO clients with $350K in annual SLA fees. - Managed internal stakeholders through product development ensuring delivery deadlines were met. - Brought in new business from PSO clients totaling $120K in new project revenue. - Decreased support ticket response time by 40% within 3 weeks, by implementing new standards and procedures.- Implemented new workflows to monitor account health and increase profit margins and NPS scores. Show less

Directed a portfolio of tier one and two accounts, managing $4M in agency fees and $7M in media spend. Conducted comprehensive client and industry research, crafting strategic account plans, and presented to senior leadership. Successfully increased project profit margins by 10-30% and expanded our service offerings, achieving a 43% success rate in upselling beyond initial project scopes.- Managed the relationship, revenue, staffing, and delivery for all accounts within my portfolio.-… Show more Directed a portfolio of tier one and two accounts, managing $4M in agency fees and $7M in media spend. Conducted comprehensive client and industry research, crafting strategic account plans, and presented to senior leadership. Successfully increased project profit margins by 10-30% and expanded our service offerings, achieving a 43% success rate in upselling beyond initial project scopes.- Managed the relationship, revenue, staffing, and delivery for all accounts within my portfolio.- Conducted regular 1:1 meetings with stakeholders and key resources to uncover business issues/ goals and pitch solutions to solve issues or achieve goals.- Partnered with Adobe to develop new features for the DV360 platform.- Maintained 2% variance rate in forecasted vs. realized revenue on average over a project's tenure.- Worked closely with global delivery to increase profit margins by 10-30% for eligible projects.- Maintained 86% success rate in turning implementation projects into retained support contracts. Show less

Managed a portfolio of 10 accounts with 5 key accounts, overseeing $1M in agency fees and $3M in media spend. Strategically enhanced the digital footprint of a key account over 2 years in preparation for a major acquisition. Served as Project Manager for smaller accounts, including backlog refinement and sprint planning, achieving an 88% on-time delivery rate.- Oversaw 20 software or website implementation projects and 15 Google or Adobe Analytics implementation projects.- Attained 3%… Show more Managed a portfolio of 10 accounts with 5 key accounts, overseeing $1M in agency fees and $3M in media spend. Strategically enhanced the digital footprint of a key account over 2 years in preparation for a major acquisition. Served as Project Manager for smaller accounts, including backlog refinement and sprint planning, achieving an 88% on-time delivery rate.- Oversaw 20 software or website implementation projects and 15 Google or Adobe Analytics implementation projects.- Attained 3% variance rate in forecasted vs. realized revenue.- Achieved 86% success rate in turning implementation projects into retained support contracts.- Held 83% client retention rate during the pandemic.- Changed a key client's perception of creative services, resulting in $200K of creative revenue. - Maintained a minimum NPS score of 8 out of 10 with all clients.- Grew key account revenue by 5-7% on average. Show less

Owned the relationship, revenue, staffing, project plan, and delivery for all accounts within my portfolio. Managed our off-shore development team, owning the development pipeline, backlog refinement, daily priorities, sprint planning, and conducted agile milestone meetings while managing a team of project managers and account managers.- Oversaw a portfolio 15 accounts with $2M in annual agency fees.- Established responsibilities and agile workflows for the project manager and account… Show more Owned the relationship, revenue, staffing, project plan, and delivery for all accounts within my portfolio. Managed our off-shore development team, owning the development pipeline, backlog refinement, daily priorities, sprint planning, and conducted agile milestone meetings while managing a team of project managers and account managers.- Oversaw a portfolio 15 accounts with $2M in annual agency fees.- Established responsibilities and agile workflows for the project manager and account manager roles.- Created and ran the training program for new project and account managers.- Instituted a QBR process for all key accounts. - Served as project manager for all accounts in my portfolio with 76% on-time delivery rate.- Prospected new clients by targeting small businesses and helped grow revenue by 22%.- Met weekly with departments to set priorities and find optimizations resulting in 33% increase in on-time delivery.- Trained clients on how to use their websites leading to 98% customer retention rate for new customers. Show less

• Increased sales by 10% in the first year.• Developed customer loyalty program leading to 70% increase in repeat customers.• Evaluated suppliers to maintain cost controls and improve operations resulting in 3% increase in profit margins.• Managed day-to-day business operations.• Optimized workflows to increase efficiency by 40%.• Monitored market conditions to set accurate product pricing in accordance with emerging trends.• Consulted with customers to assess needs and… Show more • Increased sales by 10% in the first year.• Developed customer loyalty program leading to 70% increase in repeat customers.• Evaluated suppliers to maintain cost controls and improve operations resulting in 3% increase in profit margins.• Managed day-to-day business operations.• Optimized workflows to increase efficiency by 40%.• Monitored market conditions to set accurate product pricing in accordance with emerging trends.• Consulted with customers to assess needs and propose optimal solutions Show less

• Served as the lead reservation agent and trainer for Four Seasons Denver and Four Seasons Vail. • Specialized in corporate and family vacation bookings resulting in $5M in recurring annual revenue. • Fielded 40+ calls per day and had a 70% conversion rate and a 5% upsell rate.