Ryan Lau Email & Phone Number

Burnaby, British Columbia, Canada

- Conducted thorough reviews of quality strategies and test plans for the QV team, leveraging historical data to identify areas for improvement.- Led enhancements in feature planning for multiple FIFA titles by implementing risk-based strategy testing within the area environment, applying proven historical tactics to optimize outcomes.- Reduced bug reports by 20% through improved testing strategies.- Developed and maintained quality metrics and reports to monitor progress, utilizing tools like PowerBI and JaaS Dashboards.- Executed and implemented test and validation procedures to ensure expected results matched actual outcomes. Employed diverse testing methods, including black/white box testing, integration, functional, and system testing, through both manual and automated approaches leading to a total reduction in testing time by 50%.- Played a key role in multiple product launches and traveled to various EA entities abroad to collaborate with partner teams, improving workflows for downstream titles.

Burnaby, British Columbia, Canada

- Facilitated daily scrum meetings, ensuring alignment and progress across the team.- Acted as the primary liaison with development partners, ensuring clear and effective communication.- Served as the main point of contact for Characters and Mobile assets, managing all related QA activities.- Maintained Confluence documentation, ensuring up-to-date and comprehensive records.- Developed test plans utilizing tools such as TestRail and JaaS, ensuring thorough coverage and effective testing strategies.- Oversaw the Quality Assurance pipeline, from initial verification through to regression testing, maintaining high standards throughout the process.

Victoria, Bc

- Delivered comprehensive music theory instruction tailored to diverse skill levels.- Provided expert brass instrument teaching, focusing on technique and musicianship.- Cultivated student growth through individualized instruction and performance opportunities.

Vancouver, British Columbia, Canada

- Trained customers from diverse backgrounds and skill levels on how to use their Apple devices, including Android devices.- Performed basic troubleshooting on iOS and macOS systems, resolving common issues efficiently.- Consistently demonstrated deep and comprehensive knowledge of Apple technology and applications.- Delivered outstanding customer service while maintaining a high level of professionalism in all interactions.

Tsuen Wan, Hong Kong

- Provided IT support across various office sections (Finance, Art, IT, etc.), including manual installation of Data Leakage Prevention (DLP) software, troubleshooting coding errors on employee PCs, and performing hard drive upgrades on both Windows 7 and Windows 8 systems.- Traveled to Yuen Long and Wan Chai to support IT components during the renovation of new mall stores, ensuring smooth technology integration.- Serviced computers and laptops for Popular Bookstore at the Hong Kong Book Fair 2017, ensuring all systems operated smoothly throughout the event.

Hmcs Quadra, Comox

- Oversaw the wellbeing of junior and senior cadets throughout their training- Established strong problem solving and decision making skills in stressful situations- Assisted with musical theory, as well as playing of brass instruments- Demonstrated various musical instruments and instructed music theory to future cadet musicians

Richmond, Bc

- Taught students ages 7-16 brass instruments such as the trumpet, trombone, French horn to ensure they adapt the proper playing technique- Instructed basic to intermediate theory rudiments to establish that students had a solid music foundation

Richmond, Bc

- Polished music instruments and organized music books to verify they were in good condition- Managed instrument rentals and handled credit card and cash transactions

Bachelor’S Degree, Bachelor Of Music (Bmus)

Musical Arts - Orchestral Performance

Graduate