Ryan Tyler Email & Phone Number

Lawrenceville, Georgia, United States

Milwaukee, Wisconsin, US

- Driving critical client impacting incidents (P1/P2/P3) to mitigation through conference call/collaboration tools (Microsoft Teams, Adobe Connect), support team engagement utilizing paging systems (MIR3, XMatters) and communicating to business and technology stakeholders as well as clients via communication tools (ServiceNow, Notify, and MIR3).- Correctly.

Fort Lauderdale, FL, US

- Hired initially to oversee Proactive Maintenance for Datacenters and Customer Environments while responsible for Remote Management Systems (Kaseya, Labtech,) and Network Monitoring Systems implementation (PRTG), and Enterprise Backup SME (Veeam, Evault, Efolder).- Served as Lead Infrastructure Engineer for Atlanta Data Center and Hosted Client.

Atlanta, GA, US

Senior Systems Engineer July 2015 - February 2016Atlanta, GeorgiaProliant Inc - Served as Primary Site IT Resource supporting 1 datacenter, 13 remote sites - Systems supported Included Barracuda 600 Spam Appliance, Exchange 2010SQL Server 2008, CitrixXenapp/XenDesktop 4.5, VMWare 4.0, and 5.5, Hyper-V Windows 2012, Legacy 2003 and 2008R2 systems. HP MAS.

New York City, New York, US

Oversaw 32 support operations technicians and engineers across Contact Center, Support Operations Center, and Offshore Vendor Call Center. Top achievements included rollout of Major Incident Management and ITSM Tools (PagerDuty), establishment of Retraining program, Process and Policy documentation, and hiring of 8 engineers.

New York City, New York, US

- Served as Tier III Systems Engineer in ITIL Managed Services Environment.- Duties included serving as an Escalation point for Support Operations Center Engineers I and II regarding Incident, Problem, and Change Management.-Responsibilities included providing support to multi domain convergent networks in Hosted Data Center Environment as well as on site.

Exton, PA, US

-Served as the 3rd Shift Senior Systems Engineer, team lead, and escalation point for Support Operations Center. NOC-Responsibilities include providing administration /security /support /maintenance of Microsoft Servers (2000, 2003, 2008R2, 2012, 2003 SBS/2012r2) and Hypervisors (VMWare5.1/ Microsoft HyperV/Citrix Xenapp), -Backup solutions supported and.

Paris, Ile-de-France, FR

Duties included providing escalated helpdesk /desktop /network/ telecom/ server /network printer support for 40+ sites nationwide and North American Corporate HQ in Roswell, GA. Systems supported included Server NT/2000/2003/2007 administration, Lotus Notes 8.0 and 8.5.2 / Blackberry Administration, Active Directory Administration for users and security.

Oakland, California, US

Duties included providing support for LAN, WIFI, Blackberry, Dell Laptop and PC, VPN and all Microsoft related software (Excel, Word, Project, Visio, and PowerPoint issues. Projects included site upgrades to laptops/desktops, site routers and switches, and wiring of data center.

Duties included Help desk/ desktop support, Lotus Notes administration, project management, and LAN administrator for two Georgia VWRI locations. Project Management roles included new PC roll outs to 200 users, migration from WIN2000 to XP platform, implementation of Lotus Notes 7.0, overhaul of site data centers. Day to Day tasks included Data Center.

Armonk, New York, NY, US

Duties included troubleshooting/maintaining/supporting network, printer, VPN, Email, and Lotus Notes Database related issues via phone, chat, email, and remote support. Databases included course content, applications, and email. Support was provided via mail, chat sessions, remote assistance and ACD phone support worldwide for all technical related.

Broomfield, Colorado, US

This was a 3 month contract whereby duties performed included providing support/ monitoring/ and testing of customer circuits along a worldwide fiber network via the Transport/VoIP NOC. Remote Monitoring was done for the following circuits which included –IVAD’s ATM, FRAME RELAY, DSL,GIGI, Point to Point DS1 (T1), DS3(T3), OC-3, OC-12, OC-48, OC-96, OC-192.

Atlanta, GA, US

Duties include monitoring alarms, running reports, maintenance and fix/change requests for Cisco Enterprise VoIP solutions.Supported Systems included Nuance Servers, ICM, CVP, Call Loggers, ACD, Aspect system, Cisco Call Manager, all partied to the Cisco Enterprise VoIP Solution. Job function provides for organizing of regular meetings and /providing.

Atlanta, GA, US

Duties include working as a team leader in 2nd Level support for worldwide NOC desk for UPS. Maintaining CISCO router (2600 series,7200 series), AS400 on back end of a Sprint Managed Frame Relay/ MPLS network. Monitoring Data center alarms, handling issues related to Supply Chain Solutions UPS customers. Function included resolving Escalated issues from.

US

Duties included working in a Systems Administrator capacity as a tier 3 support for help desk. Responsibilities Included serving as administrator for the following systems and supporting end users with VPN, TCP/IP, WAN/WIFI, Phone PBX, Enterprise Microsoft Exchange Mail, Server Active Directory, Network Printers, and Blackberry Support. Remote assistance.