Ryan Uliss Email & Phone Number

Woodstock, Ga, Us

Marietta, Georgia, United States

Marietta, Georgia, United States

Marietta, Georgia, United States

Marietta, Georgia, United States

Marietta, Georgia, United States

Marietta, Georgia, United States

Approximately 17,000 cases resolved from clients related to fraud and identity theft issuesTrusted to work with clients at initial loss until fully resolved with fraud removed, with a 99% resolution rateTypical cases include credit card, loan, tax, benefit, and utility fraud as well as Account TakeoversDuties include contacting creditors, filing disputes, placing credit freezes, drafting collection letters, etcGranted increased responsibility/trust over time, given autonomy to handle more complex fraud cases

Phoenix, Arizona, United States

Assists a customer base of over 15 million with fraud and identity theft related issues.Responds to inbound calls regarding ID theft, breaches, scams, fraudulent charges, etc.Assists the customer to resolve issues with major credit bureaus and other financial institutions.Trusted to show empathy while educating customer on best practices to obtain financial stability.Responsible for handling inbound calls while continuing communication with ongoing cases.

Phoenix, Arizona Area

Responded in real time to sensitive incidents and accidents in order to Triage them appropriatelyApproximately 6,000 high-level incidents triaged, acting as first response, and obtaining relevant information Handled a wide variety of issues by phone including accidents, physical and sexual assaults, etc Consistently met and exceeded expected metrics to provide assurance to recent trauma victims Provided calming voice to clients during their emergency situations, while representing the company

Phoenix, Arizona Area

Work to fully resolve over 11,000 financial fraud related cases including but not limited to: Hacked Accounts, Phished Payments, Stolen Cell Phones, Fraudulent Driver Patterns, Airport Fraud, Collusion, etc.With a 99% resolution rate, I was entrusted to conduct in-depth investigations, using internal tools to confirm and/or reverse any legitimate fraudulent activity found, acting as judge, jury, and executioner. Familiarity with many tools and applications, both internal and external, expected to use throughout financial investigative work such as Braintree, SQL, PayPal, and JIRA.Consistent top performer throughout tenure, exceeding all expected performance metrics repeatedly and frequently collaborating with leadership to promote new best practices for the direction of the investigative department, numerous shout outs and monthly accolades recognizing consistency to go above and beyond.Occasional crossover and collaboration with operational and engineering teams to brainstorm potential new tools and processes to limit future financial loss.Selected to assist Greenlight Hubs across the country, guiding fellow employees assisting Drivers and Riders with financial fraud via Online Chat at Local Uber Driver Support Centers around the United States.

Scottsdale, Arizona

Worked with over 600 local business owners to grow their presence and increase cash flow and revenue by capitalizing on their exposure on what has become the largest business directory in the United States. Expected to maintain a daily outreach volume of between 65 - 80 calls a day as well as at least 2 hours of collective talk time daily, building a book of business through pitching and closing a number of different advertising services to local business owners. Closed more the $175,000 through more than 50 local businesses over course of tenure, consistently hitting expected monthly quota.Expected to use and be familiar with applications such as Salesforce and Shoretel.

Bachelor Of Business Administration - Bba, Marketing

Cybersecurity Bootcamp Completion Certificate, Cybersecurity, 104%

Immersive 24 week online training program. Attended classes to learn networking and security fundamentals. Successfully completed.

Marketing