Managed SAP landscape that consisted of different areas, Finance,Sourcing and HR using multiple technologies i.e S/4 HANA, BW4 HANA,Fiori, ABAP,JAVA, OracleDrove automation implementation across various applications usingproprietary tools such as SAP post copy automation and 1desk saving~1000 hours annually.Helped migrate SAP Finance systems to S/4 HANACompleted migrations of SAP application servers from Windows toRHEL and to AWSManaged diverse team, including full time staff and vendor-basedresources across multiple geographical locations, India, US and Mexico,with emphasis on effective resource planning and team performance.Thoroughly resolved significant incidents and SLA breaches, engagingwith senior stakeholders to ensure swift resolution and minimal impacton business operations.Implemented and enforced compliance procedures, including capacitymanagement, BAU policies, data management, and service requestprocedures, among others, to maintain organizational standards andefficiency.Ensured team deliverables were met with daily incident, problem andchange managementLed project planning and execution of required activities such asMigrations, DR tests, auditing, and patching, ensuring that alldeliverables were reachedBuilt strong relationships with Director and MD leadership across all 3lines of business. Identified opportunities and collaborate with partnersin Technology to implement optimal solutions.Management of services including CMDB, Availability,Release,Knowledge and SDLCImplemented new monitoring tools, enhancing team responsiveness totechnical failures and ensuring quick responsiveness to alerts.Managed landscape requirements such as implementations, upgradesand patchingDesigned and implementation of required applications and solutions toimprove and stabilize landscape

Promoted to team lead of 4Was selected to be transferred from South Africa to the US above 14other candidates in India and Singapore.Regular Business and cross team engagement and management.Managed daily system support, including incident response and Oraclemaintenance, troubleshooting Oracle DATAGUARD log shipping issueson production databases and ensuring regular system refreshes invarious environments.Ensured the completion of daily backups, addressed operating systemissues across Linux, Windows, and AIX platforms, and handled standbysupport duties.Conducted a range of system administration tasks, such as certificaterenewal, load balancer configuration changes, system accesstroubleshooting, parameter modifications, partner profile management,Earlywatch analysis, and providing day-to-day support.Created multiple procedures for team usage such as Oracle DataguardLog Shipping, Backup and Restore Procedures, System refresh Guides,Post Copy Automation Guides, and System Migration Guides.

SAP• Installing and configuring of SAP systems i.e. SAP Netweaver 7.0, 7.1 with DB2 and oracle• Installing, configuring and prepping of Linux systems for use of SAP.• Tuning and tweaking of internal and customer SAP systems. • Running backups of Sap systems for clients such as Barloworld Equipment.• Attending daily training for SAP Basis Consultant• Exporting and importing of systems for migration from Oracle to DB2 • Daily Basis tasks that included daily checks on systems, resolved printing issues, resolved space issues on table spaces and OS.• Released and transported transports• Installed and Configured SAPROUTER.• Installed and Configured Web Dispatcher• Configured SSL between Web Dispatcher, JAVA and ABAP.• Maintaining SAP environment at RTT which consists of ECC systems, BW systems and portal/JAVA systems• Daily backups and checks/maintenance of post migration on DB2Completed Projects• Completed Enhancement pack upgrades at various clients including, Barloworld, PPC and Nampower• Patched systems for PPC and Denel.• Completed DB2 training.• Completed Archiving project at RTT• Completed Content server installation and configuration on Redhat for RTT needed for storing archived data.• Completed SAP business objects installation at Highveld Steel and internally.• Completed Oracle to DB2 Migration at RTT which included migration of BW production and dev and ECC production and dev servers. Portal/JAVA production and dev. Included system refreshes from production to dev. Completed setting up HADR between primary site and standby site

Administering, maintenance and installation of Checkpoint Firewalls.Implementing and changing of firewall rules.Configuring and administrating of RSA VPN access.Maintaining and administering the McAfee ePO on networks such as Sasol, Mondi, Anglo American, MacSteel, Sun International, Liberty Life and Multichoice.Responding to call outs of problematic ePO serves and resolving issues relating to the call outsInstalling the ePO on client’s networks and deploying packages to workstations and servers.Maintaining and configuration of packages such as McAfee Antivirus 8.0, McAfee Antivirus 8.5, McAfee Antispyware, McAfee Groupshield for Exchange, McAfee Host Intrusion Prevention. Configuring the ePO policies and tasks to ensure maximum protection.Ensuring that all AV clients are up to date with the latest updates.Ensuring the networks is free of any virus or spam infections.Distributing and administering of HIPS and dealing with configuration and maintenance thereofCurrently maintaining and administering of McAfee Foundstone at Multichoice.Installing webmarshal proxy and content filtering on client’s networks.Maintaining and configuring webmarshal to ensure policies are correct and working to the client’s satisfactionResponding to call outs of clients with problematic webmarshal setup and troubleshooting the problems to resolve the issues.Installing mailmarshal e-mail content filtering on client’s networks.Maintaining and configuring mailmarshal to ensure policies are correct and working to the client’s satisfactionResponding to call outs of clients with problematic mailmarshal setup and troubleshooting the problems to resolve the issuesAdministering, maintenance and installation of Microsoft Forefront TMG serverPatch Management. SIEM Management. Monitoring Events and AlertsDrafting of Policies and Procedures.

Managing the helpdesk support team that consists of 2 people ensuring that:• Supplying the company with monthly stats of logged calls and resolution time and of virus infection, spam filtering and general information.• Giving new staff an induction, explaining the procedures of the IT department. • Microsoft Administration and maintenance• 3rd Line support where I support Windows based operating systems both server and desktop.• Setting up new user domain accounts and email accounts using active directory • Insuring that our windows 2003 based servers are up and functioning correctly and ensuring we have 99% uptime.• Supporting sonicwall firewall • Creation and administration of sonicwall vpn accounts and configuration of vpn software.• McAfee• Maintaining of McAfee ePO and AV for the London, Geneva, Brussels and Amsterdam offices• Supporting 150+ users In London, Geneva, Brussels and Amsterdam where my responsibilities involved:• Cloning company pc’s using Symantec Ghost Client• Supporting Raisers Edge with administration, user account creation and maintenance which are charity specific software.• Supporting the programme database with administration, user account creation and maintenance which is charity specific software.• Desktop Support• 1st 2nd and 3rd Line Support and Maintenance where I supported hardware issues i.e.• Desktop Hardware problems, Printer Problems, Laptop problems on hardware such as IBM, Compaq and HP and which included upgrading, maintaining and assembling new computers• I support Clients desktop operating systems such as, Windows 98, XP, 2000 and NT ,this included installation and configuration.• Network Support• I supported in maintaining, troubleshooting and configuring of Broadband Routers• Changing tapes and restoring, configuring veritas backup software• Sonic Firewall administration and changes

• Daily Tasks at Digital Healthcare Solutions• I worked onsite as a Microsoft Support Engineer supporting 200 users where my responsibilities involved:• Internal and External 1st line support where I supported Windows based operating systems i.e. Windows 98, 2000, XP and NT • Internal 3rd Line support where I supported Windows based operating systems.• I supported clients with Microsoft Office issues such as Outlook configuration and support.• Microsoft Administration and maintenance• I was involved in Windows 2000 2003 and NT server support that included active directory and migration from Windows 2000/NT to Windows 2003.• Setting up new user domain accounts and email accounts using active directory.• Desktop Support• 3rd Line Support and Maintenance where I supported hardware issues i.e.• Desktop Hardware problems, Printer Problems, Laptop problems etc• I supported Clients desktop operating systems such as, Windows 98, XP, 2000 and NT This included installation and configuration.• I was involved in a project to upgrade all 200 users pc’s from old operating systems i.e. Windows 95, 98 and 2000 to Windows XP• Network Administration and maintenance• I was involved in the configuration of Cisco routers.• Network Support• I supported in maintaining, troubleshooting and configuring of Cisco routers and switches.• Updating and closing calls on Heat call logging system• Administrating and Support of Linux servers