Results-driven and strategic Director of Credit and Loyalty with a proven track record of driving revenue growth and enhancing customer retention for retail organizations. Adept at developing and implementing credit and loyalty programs that align with business objectives and improve customer satisfaction. Skilled in analyzing consumer behavior and market trends to identify opportunities for program enhancement. Demonstrated ability to lead cross-functional teams, optimize operational efficiency, and foster strong relationships with financial partners. Proficient in leveraging data-driven insights to make informed decisions and drive business success. Successful in creating and managing innovative credit and loyalty strategies that contribute to overall company profitability and customer loyalty.

Support an organization with 900+ stores in the US and Canada by developing and delivering exceptional program/project management, strategic, analytical, and continuous improvement skills to enable maurices to execute their most strategic initiatives. Key partner in shepherding the strategic direction of maurices through execution of the strategic process including providing both internal and external strategic insight and co-facilitation of yearly strategic planning session. Delivering exceptional executive level communication at all levels of the organization from the field to the Sr. Leadership team.• Originated and lead the Business PMO focusing on cross-functional and key departmental initiatives delivering $40 - $70 Million in incremental EBITDA. • Initiative support included areas of Merchandising, Digital Merchandising, Operations, Merchandise Planning and Allocation, Marketing, and Finance on over ~20+ projects. Includes all facets of project management (initiation, planning, executing, monitoring and controlling, closure, as well as Agile and Continuous Improvement Methods), and Change Management.• Developed and executed Strategic Initiative Dashboard measures to ensure initiative success and drive a performance culture.• Regularly present to Executive Leadership team and Venture Capital partners regarding strategic initiatives and their success.• Developed, facilitated and delivered PMO training to business leaders across the organization. • Working with the SVP of Human Resources, develop strategic planning methodology, materials and co-facilitate yearly strategic offsite, setting the stage for the upcoming fiscal year path forward and key cross-functional and departmental objectives.

Driving transformational change within international operations focusing on process improvement and efficiencies for an $8 billion organization. Responsibilities include scoping, budgeting, planning, process mapping, relationship building, identifying and resolving issues, and sustaining improvements.

Lead and provide the strategic direction for the continuous improvement and project management teams supporting the Krause Group. Responsible for developing and communicating the CI strategy across the organization while using Lean Six Sigma Quality, consulting and project management tools, building capabilities, problem solving and implementing solutions that enhance the company's growth and profitability. Work directly with Sr. Leadership team and support 4500 associates, 400+ stores across 11 states with over $3 Bil. in revenue.• Develop and lead team of continuous improvement and project management team members in 6Sigma, Lean, Kaizen and consulting tool deployment • Lead team to deliver 100+ completed Lean 6SIGMA projects with a savings value of $20+ million• Developed, facilitated and drove quality training at all levels (Sr. Management to Store GMs) while implementing a sustainable Quality Tool library across the organization• Lead Business Program management office at Krause Group delivering key Program and Project Management initiatives including Workforce Management for 4500+ associates (Kronos), Labor Standards for a $100 Million labor line, Loyalty program delivering ~1 million members (25+% penetration), and a complete transition to a new distribution partner (McLane) in 12 weeks• Change Management Lead for Corporate move to $175 Million new facility and 300 associates• Lead Kum & Go’s Customer Service Contact Center with ~25k contacts in 2018• Highest team engagement at Krause Group in 2018

Ensure successful roll-out of Target's first international expansion supporting the project management, reporting and facilitation of cross-pyramid teams.• Led strategic and tech alignment for store and technology turnover improving the process each cycle by reducing undelivered construction and technology assets positively impacting over 15,000 team members• Created tools and methodologies to track and manage multiple work streams to bring visibility and help in pyramid alignment of deliverables• Developed and led French readiness work for Target’s first international entry into a multi-language market to ensure a brand right and compliant experience for team members and guests. Included marketing, process and technology reviews and remediation• Target Canada VP Award July – Quebec Readiness• Received a French Merit award from the OQLF for overall francization efforts• Member of Target’s PMO advisory board

Acquire, lead and train Black Belts in process improvement across Target's Financial Services business. Areas of impact include guest contact centers, finance, and financial product marketing. Lead communication across business to increase awareness and instill culture of Six Sigma. Utilize DMAIC, Lean and Kaizen events to deliver business results. Work with business leaders and champions to set strategy and define key projects.• 6SIGMA Projects drove a record $21+ Mil. in hard savings • Closed most projects in FRS history (150+) including 6SIGMA/Lean and Partner projects• Certified 40 team members including 8 Black Belts and 32 Green Belts• Evolved team from 6SIGMA focus to broader PMO leadership to support major initiatives• Co-Founder of Innovation group FRS Idea Greenhouse which won the Best Team Award 2012

Led 6SIGMA@Target deployment for Merchandising including training, coaching and mentoring multiple Black Belts, Green Belts and Champions throughout the Merchandising organization. Worked with Champions and business leaders to set goals and objectives and drive improvements. Led three large cross-functional projects across Target driving instocks, sales and product quality.

Identification and scoping of Assets Protection Six Sigma projects. Lead cross-functional project teams in support of process improvements. Support and consult with sr. management by creating and analyzing Target Corporation data metrics.

Managed Assets Protection program creation, vendor management and report creation of Target Corporation’s corporate governance program. Analyze and research shortage opportunities.

Led multiple Assets Protection projects for the purposes of streamlining and improving processes.

Financial Analyst for Inventory Accounting department in charge of accruals, conversions and cost adjustments.

Operations Analyst in charge of ensuring 80 yearly Target store inventories run efficiently.

Completed internal audits using CAMELS structure including review of bank protocols, interviews with Sr. Management and financials.