Developer Services Customer Manager
CurrentInterim Customer Manager for Developer Services. Responsible for Customer Engagement Team and Servicing Team.
Sep 2024 - Present
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Ryan W. Email & Phone Number
Developer Services Customer Manager
at
Northern Ireland Water
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Developer Services Customer Manager
Location
Belfast Metropolitan Area, United Kingdom
Company size
Who is Ryan W.? Overview
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Quick answer
Ryan W. is listed as Developer Services Customer Manager at Northern Ireland Water, a with 1001 employees, based in Belfast Metropolitan Area, United Kingdom. AeroLeads shows a matched LinkedIn profile for Ryan W..
Ryan W. previously worked as Customer Engagement Manager at Northern Ireland Water and Customer Service Team Manager at Echo Managed Services. Ryan W. holds Ba Hons, Design (One Year) from University Of Ulster.
Company email context
Email format at Northern Ireland Water
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Northern Ireland Water
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Profile bio
About Ryan W.
Customer and business focused with 19+ years experience in a wide variety of roles, including Service Delivery, Operations, Service Improvement, Management, Team & business Performance, Billing/Debt, Training, Operational (Water/Sewerage), Developer Services, Contact/Call Centre Operations and MIP, Service Improvement & Development, Projects, HR Training including Equality & Fairness, Absence Management and Recruitment Selection. Certified with Level 3 in Management & Level 4 Diploma in Leadership & Management. Keen to develop further in diverse roles exceeding expectations of superior and job profile. Willing to adopt to meet new challenges for career progression.Specialties: Customer Service Delivery, Operations, Team Management & Development, Customer Engagement & Process Improvement.
Current workplace
Ryan W.'s current company
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Northern Ireland Water
5 roles
Ryan W. work experience
A career timeline built from the work history available for this profile.
Customer Engagement Manager
Customer engagement for Developer Services, including escalation, complaints and contacts. Investigating and sharing data on performance on a monthly basis against SLAs. Obtaining customer feedback to improve customer experience and input to process improvement.
Jun 2021 - Sep 2024
Customer Service Team Manager
Focus of Customer Service Delivery to both Customers and our Clients, within a busy Customer Contact Centre environment. I am responsible for a team of approx. 10 within a larger number, focusing on team/individual development achieving targets & SLAs on the Northern Ireland Water contract. This also includes various policy, procedural and project work.
Sep 2009 - Jun 2021
Customer Service Specialist
Customer Service role leading on from my time with DRD Water Service for the NI Water Ltd Contract. My role has varied from Advisor, floor walker/support, projects, supervisory and Management level cover and secondments.
Sep 2006 - Aug 2009
Ao
Customer Service Officer located in one of the four local offices across Northern Ireland. My role was to deal with customer queries and complaints, ensuring required jobs were logged and planned appropriately in line with timeframes and contractors. I also assisted with Customers at reception.As an addition i was tasked to process New Connection application forms working with WS plumbing inspectors.
Sep 2005 - Sep 2006
Team & coworkers
Colleagues at Northern Ireland Water
Other employees you can reach at niwater.com. View company contacts for 1001 employees →
WH
William Hazelton
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
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SW
Stacey Watson (Assoc. Cipd)
Colleague at Northern Ireland WaterBallymoney, Northern Ireland, United Kingdom
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GT
Glenn Thompson
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
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CC
Colm Conlon
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
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SH
Steve Hardy
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
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DW
Daniel Wright
Colleague at Northern Ireland WaterLondonderry, Northern Ireland, United Kingdom
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GR
Gary Reddick
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
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AD
Alastair Doherty
Colleague at Northern Ireland WaterArtigarvan, Northern Ireland, United Kingdom
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KG
Kieran Grant
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
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AO
Alex Ogle
Colleague at Northern Ireland WaterCarlisle, England, United Kingdom
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William Hazelton
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
View →
SW
Stacey Watson (Assoc. Cipd)
Colleague at Northern Ireland WaterBallymoney, Northern Ireland, United Kingdom
View →
GT
Glenn Thompson
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
View →
CC
Colm Conlon
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
View →
SH
Steve Hardy
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
View →
DW
Daniel Wright
Colleague at Northern Ireland WaterLondonderry, Northern Ireland, United Kingdom
View →
GR
Gary Reddick
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
View →
AD
Alastair Doherty
Colleague at Northern Ireland WaterArtigarvan, Northern Ireland, United Kingdom
View →
KG
Kieran Grant
Colleague at Northern Ireland WaterBelfast Metropolitan Area, United Kingdom
View →
AO
Alex Ogle
Colleague at Northern Ireland WaterCarlisle, England, United Kingdom
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2 education records
Ryan W. education
Ba Hons, Design (One Year)
Avce (A-Level) Art & Design And Information Technology, English, Maths, Art, It, Avce
Belfast Boys' Model
FAQ
Frequently asked questions about Ryan W.
Quick answers generated from the profile data available on this page.
What company does Ryan W. work for?
Ryan W. works for Northern Ireland Water.
What is Ryan W.'s role at Northern Ireland Water?
Ryan W. is listed as Developer Services Customer Manager at Northern Ireland Water.
Where is Ryan W. based?
Ryan W. is based in Belfast Metropolitan Area, United Kingdom while working with Northern Ireland Water.
What companies has Ryan W. worked for?
Ryan W. has worked for Northern Ireland Water, Echo Managed Services, and Drd Water Service.
Who are Ryan W.'s colleagues at Northern Ireland Water?
Ryan W.'s colleagues at Northern Ireland Water include William Hazelton, Stacey Watson (Assoc. Cipd), Glenn Thompson, Colm Conlon, and Steve Hardy.
How can I contact Ryan W.?
You can use AeroLeads to view verified contact signals for Ryan W. at Northern Ireland Water, including work email, phone, and LinkedIn data when available.
What schools did Ryan W. attend?
Ryan W. holds Ba Hons, Design (One Year) from University Of Ulster.
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