Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Reporting, planning, and auditing.Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the board of directors to determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Building alliances and partnerships with other organizations.Supporting the worker communication with the management team.Leading and driving improvement projects.Adopting an objective and consistent approach to application of company policies whilst developing a coaching/mentoring/collaborating approach to managers.

Provide inspired leadership for the organization.Make important policy, planning, and strategy decisions.Develop, implement, and review operational policies and procedures.Reporting, planning, and auditing.Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.Work with the board of directors to determine values and mission, and plan for short and long-term goals.Identify and address problems and opportunities for the company.Building alliances and partnerships with other organizations.Supporting the worker communication with the management team.Leading and driving improvement projects.Adopting an objective and consistent approach to application of company policies whilst developing a coaching/mentoring/collaborating approach to managers.

To schedule tasks daily for team members.To ensure reporting is provided accurately and to regulatory obligations internally and on behalf of customers.Review processes and implement changes within the department as necessary.Manage the administrative workload of the service department and relevant personnel.Lead, manage and provide necessary support and training to all direct reports.Provide support to sales team as required by preparing quotes for non-warranty repairs, maintenance agreements, rental and other reports as requested from time to time.Manage stock inventory, availability and rotation.Liaise with transport to ensure deliveries and collections made in a timely manner.Liaising with Purchasing, Accounts, Warehouse and Senior Management through daily communication and monthly meetings re pricing/ codes/ orders/ deliveries/ parts.Manage decontamination and repairs for rental stock.Log Equipment installation, service, warranty and repair enquiries, quotations and orders.Schedule workload to Engineers/ outsourced contractors.Invoicing of repairs and resolving of invoice and charge queries with Accounts/Credit Control/Purchasing Departments.Manage job closure, records, reporting and production of certificates.

Providing leadership and support to a team of 15 Contact Centre Representatives to ensure delivery of KPI's (sales, service and compliance.)Effectively engaging and communicating with my teams and peers to ensure D&G's vision and values are shared and understood.Driving initiatives to improve performance to achieve ambitious sales targets.Being responsible for coaching, supporting and guiding the team, building Representative competenceDriving continuous improvement through the adoption of identified best practice and adherence to standard operating procedures.Identifying development areas to address issues of underperformance where appropriate.Supporting recruitment for Representatives, conducting interviews and assisting with Assessment Centres.Supporting Payroll, ensuring your team's hours and payments are accurate.Meeting and exceeding specified service levels.Conducting 1-2-1 sessions with individual agents.Monitor and ensure all calls are being conducted correctly.Holding team meetings on a regular basis to cover topics that have been raised.Managing team's adherence to all compliance and control requirements.Liaising with main stakeholders.Ensuring all available free time is utilised with the team.