As Vice President of IT at Ohana Growth Partners, the largest privately-owned Planet Fitness franchisee with 75 gyms in 6 states, I led technology initiatives to drive efficiency, cost savings, and member experiences.Key Accomplishments:- Led company-wide digital transformation, resulting in 25% cost reduction, improved efficiency, and enhanced member experience, contributing to a 20% increase in retention.- Optimized IT expenses by $2M while maintaining or improving service levels, enabling investment in growth and innovation.- Strengthened cybersecurity posture, reducing cyber attack risk and protecting sensitive data and infrastructure.- Streamlined technology processes, leading to a 20% increase in operational efficiency and faster project delivery.- Fostered a high-performing, collaborative team culture, improving morale and productivity by 40% and reducing employee turnover by 15%.- Improved Help Desk efficiencies resulting in a 63% reduction in on-site support- Aligned technology initiatives with company strategy, achieving KPIs and exceeding expectations by 15%, driving growth and market expansion.- Managed technology vendor relationships effectively, securing 10% cost savings and ensuring timely delivery of products and services, resulting in a more agile and responsive IT infrastructure.- Developed and executed a comprehensive technology strategy in line with the company's vision and goals, positioning the company for long-term success and growth.- Delivered large-scale technology projects on time and within budget, maintaining high stakeholder satisfaction and enhancing the company's reputation for excellence in IT project management.- Built strong relationships with business leaders, technology team members, and stakeholders, fostering a culture of collaboration and innovation that enhanced member satisfaction and drove business growth.

As the Vice President of Information Technology at Brick Bodies Fitness Services, Inc., I successfully led the company through the COVID-19 pandemic while implementing a new Member Services and Business Intelligence solution that drove business growth. My key accomplishments include:- Navigating the business through the pandemic, preserving operations, and ensuring business continuity while driving innovation and digital transformation to adapt to the changing business landscape.- Overseeing the implementation of a new Member Services and Business Intelligence solution, improving member engagement, increasing revenue by 10%, and providing valuable business insights.- Managing complex technology projects, ensuring on-time and on-budget delivery, and stakeholder satisfaction while driving operational efficiency and streamlining processes, resulting in 15% cost savings.- Developing and executing a comprehensive technology strategy aligned with company goals, achieving KPIs and exceeding expectations.- Mentoring and coaching high-performing technology teams, fostering personal and professional growth and development, and building a culture of innovation and continuous improvement that delivered tangible business results.- Building strong relationships with stakeholders, vendors, and technology teams, ensuring alignment and successful project execution, and driving effective vendor management and procurement practices to maximize ROI.

As CEO of MXT3, a high-growth startup, I leveraged my expertise in commerce, technology planning & design, cloud computing, manufacturing, business continuity, and cybersecurity to drive business operations and growth.Key Accomplishments:- Successfully transformed an accidental discovery into a profitable venture, achieving a 200% increase in revenue within two years by implementing strategies to improve business operations and increase efficiency.- Implemented robust cybersecurity measures that ensured business continuity, protected against cyber threats, and resulted in no data breaches during my tenure.- Led the adoption of cutting-edge technology in cloud computing and manufacturing, improving customer satisfaction ratings by 30% and driving growth and innovation.- Negotiated international licensing agreements that aligned with overall business objectives, enabling the company to achieve key goals and expand its global reach.- Successfully licensed the company's intellectual property, which led to its acquisition and a successful exit for all stakeholders.

As Chief Technology Officer at A Briggs Passport & Visa Expeditors, I successfully led the company's technology strategy, driving digital transformation, cybersecurity, and e-commerce growth. I leveraged my expertise in Agile, cloud computing, business intelligence, and cybersecurity to achieve key business outcomes, including increasing the company's online presence by 225% and reducing project delivery time by 50%.I also managed vendor relationships to secure cost savings of $500,000, mentored team members, and built a strong cybersecurity posture with zero security breaches. My ability to build and lead a remote and outsourced team was instrumental in achieving these results.During my tenure, A Briggs expanded its client service and processing centers across the US and grew to be an active member of leading travel and visa associations. The company's successful acquisition by CIBT, a global visa and passport service provider, is a testament to the strength and success of my team's efforts.

As Director of IT at A Briggs Passport & Visa Expeditors, I led a team of highly skilled web developers and cross-functional stakeholders to design and build new B2C and B2B websites from the ground up following a ransomware attack that compromised the existing websites. I coordinated with offshore team members and vendors to ensure timely project delivery within budget constraints.I developed and implemented a comprehensive cybersecurity strategy that reduced the risk of future attacks and improved overall system security. Utilized Agile methodologies and project management tools to track progress, identify and mitigate risks, and ensure the timely completion of project milestones.Additionally, I identified critical areas of opportunity for the company's online presence, and developed and executed strategies to improve the customer experience and increase website traffic. I collaborated with cross-functional teams, including marketing and sales, to ensure alignment and drive revenue growth.I also mentored and coached team members, providing guidance and training on Agile methodologies, technical writing, and vendor management.

As a Senior Technical Account Manager at 501cTECH, I was crucial in delivering cost-effective technology solutions to a wide range of non-profit organizations. Leveraging my expertise in non-profit, project management, business continuity, cloud, cybersecurity, solution architecture, and audit & compliance, I was a Virtual CIO, project manager, and solution architect to deliver solutions that exceeded client expectations.With my diverse skill set in problem-solving, change management, innovation management, contract negotiation, financial analysis, budget management, risk management, digital transformation, technology architecture, infrastructure, IT operations, cybersecurity, IT management, IT service management, technical writing, vendor management, ITIL, project management, and Agile methodologies, I effectively managed large-scale projects for clients.I also had strong coaching and mentoring skills, which enabled me to build strong relationships with clients and help them optimize their technology resources. Utilizing my expertise in information technology, process improvement, and IT strategy, I streamlined technology processes and helped non-profit organizations improve their operations.As a Senior Technical Account Manager at 501cTECH, I utilized my expertise in leadership, strategy, and technology to deliver cost-effective solutions that met the unique needs of non-profit organizations.

As a Senior Systems & Virtualization Engineer, I modernized the IT infrastructure of the U.S. Government Publishing Office (GPO) by implementing and managing virtualization technologies. My expertise in problem-solving, change management, innovation management, risk management, digital transformation, technology architecture, infrastructure, IT operations, cybersecurity, technical writing, project management, information security, and information technology was essential in designing and implementing new systems, providing technical support, and ensuring the GPO's systems and services remained available and secure.My project focused on modernizing the VMWare and Citrix infrastructure, requiring extensive knowledge and technical skill in virtualization technologies. I leveraged my infrastructure, technical writing, and cybersecurity expertise to develop disaster recovery and business continuity plans, ensuring uninterrupted access to critical government information.As a contract worker with the GPO, I utilized diverse skills to modernize their IT infrastructure and guarantee secure and available systems and services.

As a Senior Infrastructure Engineer at Hobsons, a leader in education technology, I leveraged my diverse skill set to modernize multiple data center infrastructures, ensuring business continuity during digital transformation and maintaining secure and highly available data centers. I played a key role in ensuring that Hobsons' IT infrastructure was scalable, reliable, and secure to support the organization's mission of helping more than 15 million students identify their strengths, explore careers, match to best-fit educational opportunities, create academic plans, and reach their education and life goals.Hobsons' solutions -- Naviance, Intersect, and Starfish -- are used by more than 13,000 K-12 and higher education institutions to improve college and career readiness, college recruiting and admissions, and higher education student success, supporting millions of students. My work at Hobsons contributed to the success of the organization and helped ensure that millions of students had access to the tools and resources they needed to succeed.During my tenure, I also coached and mentored fellow team members in areas related to my expertise, contributing to a culture of knowledge-sharing and collaboration. My contributions significantly impacted the organization's overall mission, and I am proud to have played a part in Hobsons' success as a leader in education technology.

As a Communication Engineer at the National Library of Medicine (NLM), I was responsible for network engineering and assisting with digital transformation while ensuring audit and compliance with U.S. government standards. I was also responsible for coaching and mentoring other team members in my areas of expertise.During my one-year tenure, I made significant contributions to the organization by leveraging my technical skills and communication expertise to implement NLM's digital transformation initiatives successfully. My work helped establish a more modern, secure, and reliable network infrastructure that was fully compliant with U.S. government standards.My expertise in network engineering, digital transformation, audit and compliance, and coaching and mentoring was instrumental in the successful implementation of NLM's digital transformation initiatives. By leveraging my experience and expertise, I was able to help drive innovation and efficiency in the IT operations of the organization.Overall, my time at NLM was a valuable learning experience that allowed me to deepen my technical expertise, develop my coaching and mentoring skills, and establish myself as a skilled and dependable Communication Engineer.

As a Senior Infrastructure Engineer at the Saudi Arabian Cultural Mission (SACM), I was responsible for modernizing the network and system infrastructure of the organization. My duties included establishing and securing connectivity between the US offices and offices in Saudi Arabia, managing a team of front-end and back-end developers, and leading a team of infrastructure engineers to expand capabilities in supporting the organization's mission.I was also responsible for developing and implementing IT policies and procedures to ensure the security and reliability of the organization's network and systems. Through my work at SACM, I gained extensive experience managing complex infrastructure projects, developing and implementing IT policies, and leading cross-functional teams to achieve project goals.My expertise in project management, ITIL, solution architecture, business continuity, digital transformation, cybersecurity, and foreign government was instrumental in successfully modernizing the network and system infrastructure of the organization. By leveraging my experience and expertise, I was able to help drive innovation and efficiency in the IT operations of the organization.Overall, my time at SACM was a valuable learning experience that allowed me to deepen my technical expertise, develop my project management and leadership skills, and establish myself as a skilled and dependable Senior Infrastructure Engineer.

As a Technical Account Manager at Partners International, I was responsible for delivering top-notch customer service and support to various non-profit clients. My duties included project management, virtual CIO, and solutions architecture.As a virtual CIO, I worked closely with clients to understand their business needs and then developed customized solutions to meet those needs. I also served as a solutions architect, developing solutions for clients based on their business requirements and budget constraints. Additionally, I was responsible for leading and managing IT projects, ensuring they were completed on time and within budget.Through my work at Partners International, I gained extensive experience delivering exceptional customer service, developing custom IT solutions, and project management. My expertise in virtual CIO, non-profit, project management, business continuity, cybersecurity, and solution architecture was instrumental in helping clients achieve their business objectives.Overall, my time at Partners International allowed me to deepen my understanding of customer service and project management, develop my technical expertise in solutions architecture, and establish myself as a skilled and dependable Technical Account Manager.

As an Information Technology Operations Consultant at Symantec, I was responsible for overseeing the design and implementation of a new B2B division that provides encrypted, remote backups to businesses. When I took over the contract from another consultant, the project was over budget and had yet to obtain SAS70 certification.My duties included designing, staffing, and training a new Network Operations Center (NOC), relocating the NOC, obtaining SAS70 certification, and implementing ITIL and Agile methodologies to streamline project management. Additionally, I was responsible for developing standard operating procedures, monitoring project performance, and ensuring compliance with internal and external regulations.Through my work at Symantec, I gained extensive experience in designing and implementing custom IT solutions, developing project management methodologies, and strengthening my leadership and team-building skills. My ability to complete the project on time and under budget further solidified my reputation as an innovative and dependable IT professional.My expertise in project management, e-commerce B2B, ITIL, Agile, business continuity, technology startup, and audit & compliance was instrumental in the successful implementation of the B2B division. By leveraging my experience and expertise, I was able to help drive innovation and efficiency in the IT operations of the organization.Overall, my time at Symantec was a valuable learning experience that allowed me to deepen my technical expertise, develop my project management and leadership skills, and establish myself as a skilled and dependable IT professional.

As a Veritas Backup & Storage Expert at Unisys, I was responsible for providing technical expertise in designing and implementing backup and storage solutions for various clients, including HHS, TSA, Census, and other government agencies.My duties included analyzing existing backup solutions, designing and developing customized backup solutions based on the clients' unique requirements, and troubleshooting technical issues. During my contract, I created a revolutionary proposal to modernize backup solutions, which implemented an encrypted remote backup that eliminated the requirement for on-site backup engineers to swap tapes. This proposal not only met the clients' needs but also paved the way for the future of backup solutions.Additionally, I worked closely with clients to provide exceptional customer service and helped develop training materials to educate clients on the new solutions. Through my work at Unisys, I gained extensive experience in designing and implementing custom backup and storage solutions, as well as strengthened my communication and project management skills.My contributions to the project helped establish me as an innovative and forward-thinking IT professional. Specifically, my expertise in project management, business continuity, audit & compliance, and the U.S. government proved valuable in delivering high-quality solutions to our clients.Overall, my time at Unisys allowed me to deepen my technical expertise and develop my project management and problem-solving skills in a challenging and dynamic environment. I am proud of the work that I did to support our clients and help drive innovation in the field of backup and storage solutions.

As a Network Operations Center (NOC) Engineer at Mobile365/Sybase365, I was responsible for ensuring the smooth and uninterrupted operation of the company's SMS and MMS messaging systems. These systems transmitted intercarrier cellular traffic to millions of customers worldwide.My duties included monitoring network performance, diagnosing and resolving technical issues, and coordinating with internal teams to ensure systems were up-to-date with the latest hardware and software. Additionally, I was responsible for maintaining security and uptime for the company's network operations center and developing standard operating procedures to guide NOC staff.During my time at Mobile365, the company was acquired by Sybase, and the name was changed to Sybase365. The acquisition brought new challenges and opportunities, and I was able to adapt quickly to the changing environment and continue delivering exceptional service to clients.Through my work at Mobile365/Sybase365, I developed deep technical expertise in cellular networks and messaging systems, which prepared me for future roles in the industry. I also strengthened my project management and problem-solving skills in high-pressure environments, which have proven invaluable in subsequent roles.My contributions helped ensure the continued delivery of reliable and secure client services, which further solidified my reputation as a skilled and dependable IT professional. Overall, my time at Mobile365/Sybase365 was a valuable learning experience that allowed me to deepen my technical expertise and hone my project management and problem-solving skills in a dynamic and challenging environment.

As an Operations Administrator at Nucleus Solutions, I was responsible for ensuring the smooth and efficient operation of the company's data processing systems. Our systems provided high uptime rates for critical HR data for major corporations like Coca-Cola.My duties included managing and troubleshooting technical issues, ensuring systems were up-to-date with the latest software and hardware, and coordinating with internal teams to optimize performance and uptime. I was also responsible for monitoring and analyzing system performance and providing regular reports to management.Through my work at Nucleus Solutions, I gained valuable experience working in high-pressure environments and developed a deep understanding of data processing systems. I improved my project management and problem-solving skills, which helped me to provide exceptional service to clients.My contributions to the company helped ensure the delivery of reliable, high-quality services to clients, which helped establish my reputation as a skilled and dependable IT professional. Overall, my time at Nucleus Solutions was instrumental in my growth and development as an IT professional, and I remain proud of the work that I did to support our clients and ensure the smooth operation of critical data processing systems.

As the founder and IT consultant of RAW Consulting, I was responsible for managing all aspects of the business, from business development and client management to providing technical support and assistance. My primary focus was on providing break-fix support to small businesses in the early 2000s, which included troubleshooting and repairing hardware and software issues, performing network diagnostics, and installing new hardware and software solutions.In addition to my technical expertise, I developed strong communication and project management skills, working closely with clients to identify their needs and delivering solutions that met their unique requirements. Through my work at RAW Consulting, I gained extensive experience in IT consulting and developed a deep understanding of the IT needs of small businesses.My experience at RAW Consulting provided me with valuable insights into the world of entrepreneurship and small business management. By managing all aspects of the business, I learned how to effectively balance competing priorities and make strategic decisions to drive growth and profitability.Overall, my time at RAW Consulting was instrumental in my professional growth and development as an IT consultant. The skills and experience I gained have proven invaluable in subsequent roles in the field, and I am grateful for the opportunities that RAW Consulting provided me in the early stages of my career.

During my time as an IT intern at John Williams Consulting, I provided technical assistance to small businesses in resolving hardware, software, and networking issues. My responsibilities included troubleshooting and resolving problems related to servers, workstations, printers, and other peripherals, as well as configuring and installing new hardware and software. I was also responsible for maintaining and monitoring networks to ensure optimal performance and worked closely with clients to provide exceptional customer service.In this role, I developed strong problem-solving skills and gained a deep understanding of information technology systems, which prepared me for my future career in IT. My work as a Break Fix Support Technician allowed me to learn and adapt to new technologies quickly, which helped me to stay current with the latest trends and developments in the industry.Through my experience at John Williams Consulting, I was able to gain valuable hands-on experience working in a fast-paced, dynamic environment. I learned how to work effectively under pressure and how to communicate technical information to clients in a clear and concise manner. Overall, my time at John Williams Consulting provided me with a solid foundation in IT, which has been instrumental in my professional growth and development.

As the founder and CEO of Power Marketing, I successfully built and managed a company that specialized in selling advertising space to non-competing businesses in restaurants and food courts. I developed and executed marketing strategies that drove sales and increased revenue through the production and distribution of paper placements, food tray liners, and tabletop tents.During my time at Power Marketing, I identified potential advertisers and negotiated advertising deals, resulting in increased revenue and exposure for both the advertiser and the restaurant. By conducting market research and analyzing customer demographics, I was able to determine the most effective ad placement and content for each restaurant, resulting in a higher return on investment for our clients. I also monitored the performance of ads and made necessary adjustments to optimize effectiveness, resulting in increased engagement and sales for our clients.Under my leadership, Power Marketing expanded its service offerings, resulting in increased revenue and market share in the food court advertising industry. I built strong relationships with clients, resulting in repeat business and referrals that drove company growth.Ultimately, my efforts culminated in the successful sale of Power Marketing, which provided a solid return on investment for all stakeholders. My experience as an entrepreneur and CEO has provided me with valuable skills in business strategy, marketing, sales, and relationship-building that have proven invaluable in my subsequent roles in the industry.