Ryan Wainwright Email & Phone Number

Us

Local MSP providing technology solutions and services to SMBs around the Jacksonville and surrounding areas.IT Manager (August 2019 - Present)-Plan and coordinate network infrastructure projects for our clients-Execute internal move to RMM and PSA tool-Organize change management-Implement workflows for improved efficiency-Build SOPs for day-to-day operations-Manage help desk and system engineer personnel-Communicate timelines and project completion to ClientsSenior Systems Engineer (August 2015 - August 2019)-Network infrastructure planning and implementation-Patch management-Software updates and migrations-Critical data backup to both on-site and cloud storage-Change management-Office 365 integration

Orange Park, Florida, Us

- IT specialist for HPU networks and user accounts.- Assist in company acquisitions by setting up and maintaining new networks, workstations, printers, routers, and switches.- Handle the change over of voice and data lines at new locations with providers.- Maintain virtual server functionality (VMWare)- Windows/Linux Server build and deployment- Advise end users on the operation of new hardware devices, user accounts, log ins, and corresponding software- On-call support for end users.- Diagnostic troubleshooting of LAN/WAN networks and all end user equipment.- SX.e software deploymentResponsible for:IT help desk tickets, VMWare virtual servers and migration, router and switch configurations, Active directory, Microsoft Exchange, print servers, Terminal Server, LAN/WAN communication, proprietary software, hardware inventory, Portable devices functionality.

I am currently IT help desk support on the Apple account and was part of the initial wave and push with this account in Jacksonville.Responsible for:Diagnostic troubleshooting and repair of all iOS devices.Account security issues.Install and setup of software on machines.Notation of issues and resolutions on customer tickets.

Managed the network at the facility along with company website, CCTV security system, and worked in membership sales as well.

Washington, Dc, Us

Supervised unit personnel and managed platoon weaponry, protective gear, and communication equipment. Responsible for company level intelligence, completed multiple intelligence patrols, and safely gathered mission-critical information to be used in reports presented to commanding officers. Also responsible for platoon communications networking including but not limited to radios, SIPRnet, internal/external networks, secret classified encryption.

Responsibilities included diagnosing and repairing problems within the home or business computer systems, scheduling and completing customer appointments, and ensuring customer satisfaction.

Certifications, Information Technology

General Education Classes, Information Technology