Ryan Walling Email & Phone Number

Cerritos, Ca, Us

-At the onset of the COVID-19 pandemic, I successfully orchestrated and executed the migration of our Remote Desktop Services (RDS) environment. This involved scaling from supporting 25 concurrent users to accommodating the entire firm seamlessly.-Diligently maintained the RDS environment, ensuring optimal performance and stability before effectively transitioning into a Virtual Desktop Infrastructure (VDI) setup.-Expertly created and managed multiple VDI golden images tailored for Citrix, enhancing system efficiency and user experience.-Utilized FSLogix to manage user profiles and implement sophisticated application masking, resulting in improved system personalization and functionality.-Spearheaded the transition from Microsoft Deployment Toolkit (MDT) imaging to Windows Autopilot, streamlining deployment processes and enhancing system agility.-Implemented IGEL Universal Management Suite (UMS) to deliver a fully automated thin client solution, optimizing resource utilization and user accessibility.-Employed PDQ Deploy and Inventory for automating application deployment and updates, ensuring system reliability and up-to-date security measures.-Developed all packages and automation scripts using Powershell.-Successfully deployed PrinterLogic, enhancing our print management capabilities and user print experience.-Authored comprehensive, yet straightforward documentation for the administration of various systems under my purview, facilitating knowledge transfer and operational consistency.-Managed and oversaw the Hybrid Microsoft Exchange environment, ensuring seamless email communication and collaboration.-Deployed the Mimecast Targeted Threat Protection suite, significantly bolstering our cybersecurity defenses against sophisticated email threats.

Los Angeles, California, Us

-Delivered top-tier support as the initial point of contact, setting a high standard for customer service excellence.-Maintained full ownership of calls, overseeing each case from initial intake through to resolution, utilizing BMC Track IT for efficient call tracking and management.-Provided comprehensive phone and remote support, employing tools like Bomgar, Citrix, and LanDesk to address and solve various technical issues.-Utilized LanDesk for efficient and effective operating system deployment, streamlining the setup process for new systems.-Adhered to firm protocols to assist customers with support issues, leveraging advanced desktop hardware/software troubleshooting skills and maintaining a service-oriented approach.-Played a key role in organizing the life cycle of the firm’s leased equipment, ensuring efficient management and timely updates of hardware resources.

Us

-Effectively organized and executed various tasks to serve customers efficiently in a fast-paced environment, ensuring high-quality customer service.-Repaired computer systems, provided assistance with product replacement and service, addressing a wide range of technical issues.-Installed network setups, including routers, switches, hubs, and print servers, ensuring robust and reliable network connectivity.-Removed viruses and spyware from PCs, and performed data backups, enhancing system security and data integrity.-Managed intake efficiently and balanced multiple customer inquiries simultaneously while working through queued requests.-Demonstrated strong troubleshooting and analytical skills, quickly identifying and resolving complex technical problems.-Processed repair orders, providing technical recommendations and written estimates to inform and assist customers effectively.-Set up, troubleshoot, and upgraded the company’s computer network, ensuring optimal performance and up-to-date technology.

Cleveland, Oh, Us

-Successfully handled and completed multiple projects in a timely and efficient manner, showcasing strong project management skills.-Assisted end-users by offering solutions to various hardware and software issues, enhancing user experience and system functionality.-Delivered phone and remote support using tools like Proxy and LogMeIn, providing effective and timely assistance to users.-Set up client-side VPN and ensured encryption across all devices, including PCs, phones, and tablets, to maintain secure and private connections.-Reported and meticulously tracked calls to ensure quality control and continuous improvement in service delivery.-Managed user accounts effectively using Active Directory, overseeing access permissions and account settings.-Provided support for a range of phones/handheld devices and various applications, addressing diverse technological needs.-Handled computer and printer repairs, networking issues, office moves, and setups, demonstrating versatility and technical proficiency.-Played a key role in the upgrade process from Windows XP to Windows 7, ensuring a smooth and efficient transition.