Ryan Watkinson Email & Phone Number

Auckland, New Zealand

Network Engineer & System Administrator responsible for remote & onsite service/support needs for our customers. This relates to all technology, including workstations, servers, printers, networks, and vendor-specific hardware and software.IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Hyper-V. Support services for Microsoft related technologies: • Microsoft Windows Servers• Microsoft Exchange• Microsoft Remote Desktop Gateway Services• Active Directory, Group Policy• Azure Active Directory• File & Print Servers• DNS, DHCP • Microsoft 365 SuiteImplementing Office 365 Solutions to meet customer requirements.• Migrations from onsite Microsoft Exchange Server to Office 365.• Migrations from GSuite to Office 365.• Microsoft Teams, configurations & implementations.• Office 365 SharePoint Solutions.• Configuration, Maintenance, Monitoring & Support of Office 365 tenancies for clients.Design and implement disaster recovery solutions utilizing,• Backup Assist• Shadow Protect• Synology NAS• Amazon S3Technical services, support & configuration at the network level: • WAN & LAN connectivity• VPN Solutions• Routers & Firewalls (Fortinet, Draytek, Ubiquiti)• Network Switches (Fortinet, HP, Netgear, Ubiquiti)• Network Security • Wireless Access Points (Fortinet, Ruckus, Ubiquiti)Remote monitoring and management of customer Environments• N‑able N‑centralDesign and implement Onsite and Cloud solutions for customers using technologies that meet their requirements.Communication with customers as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages and responding accordingly through service tickets.Develop in-depth knowledge of the service catalogue and how it relates to customer’s needs.

Durban Area, South Africa

Delivered a quality on-site IT Support service, adeptly integrating existing and future technology into client structures.• Ensured SLA requirements & standards are adhered too.• Responsible for the technical challenges & troubleshooting faced daily.• Managed a team of Junior Support Engineers and ensured team moral was high.• Ensured that Junior Support Engineers, where trained to company standards.• Assisted with Consultations and providing customers with solutions to better manage & maintain their IT requirements.• Proactive management of technical programs & foundations.• Assisted with Project Management & Implementations of existing client infrastructure. • Provided technical support, training & troubleshooting for Novell Products.• Formed part of a Dynamic Team involved in the system migration from a Novell Platform to a Microsoft Server 2008 Platform.

Durban Area, South Africa

Delivered quality Software Consultancy, integrating existing and future technology into current SPAR Retail Stores.• Spearheaded new Retail Store installations, delivered pre-installation consulting, and liaised between clients to ensure conformance with installation specifications.• Spearheaded Store Upgrade Installations and ensured that there was minimal downtime for the trading store and to ensure conformance with installation specifications.• Ensured that the Retalix Retail System, was installed, configured and setup correctly in accordance with Store Guidelines.• Ensured that all retail items, where captured and setup in accordance with Store Guidelines.• Setup & Completed Configurations of EFT Server per Retail Store.• Worked very closely with SPAR Retail Systems Integration Consultants• Provided end user training, as to how the Retalix System Operated.