• Provide acoustic and electric guitar training to both children and adults of various ages• Specialize in a creative curriculum to motivate and make learning fun, comprehensive and enjoyable for all• Tailor lesson plans to the strengths and weaknesses of individual students• Trained in a variety of instruments including: guitar, cello, bass, drums and harmonica

• Assisted and guided clients to achieve strong CRM results for their dealerships.• Collaborated with clients to effectively manage and resolve complex and escalated customer issues.• Communicated daily with clients on projects, new releases, best practices and guidance on CRM matters.• Hosted meetings with Dealersocket and client product teams to discuss CRM and DMS enhancements and defects.• Provided valuable insights and recommendations to clients on creating and implementing marketing campaigns.• Conducted ongoing analysis of existing processes and practices to identify areas for improvement in team operations.• Proactively mentored and coached team members to enhance their performance through feedback, training and development opportunities.

• Spearheaded team vision and ensured meticulous planning and execution on a daily basis.• Provided comprehensive reports on customer situations, action plans and customized deliverables to upper management.• Proactively identified and resolved staff training and coaching requirements.• Conducted regular meetings with staff to address their needs, clarify new policies and introduce software enhancements.

• Provided comprehensive support and training to corporate users of the CRM.• Assisted others in navigating software, formatting files, running queries, and setting up marketing campaigns.• Provided product management oversight and served as liaison between corporate groups and internal Engineering/Data teams to communicate and resolve software issues.• Lead meetings among a wide cross-section of customers to track, prioritize, and present up to date details on product defects, enhancements, and support statistics for top US and Canadian dealerships.