Ryan Whitacre Email & Phone Number

Scottdale, PA, US

United States

Pittsburgh, Pennsylvania, United States

• Microsoft Systems Administrator supporting several Microsoft technologies which include Messaging (Exchange Online), Modern Endpoint Management, and Identity (AD and Azure AD.)
• Administrator of mobile device fleet which includes a mix of iOS and Android devices (corporate and BYOD enrolled.)
• Experience with Mobile Applications Management (MAM) and the use of app protection policies.
• Experience with securing authentication through MFA and Conditional Access policies.
• Assisted with testing Jamf Protect and Microsoft Defender for Endpoint.

Pittsburgh, Pennsylvania, United States

• Microsoft Systems Administrator supporting several Microsoft technologies for 7k – 10K Licensed users: Microsoft Teams, OneDrive, SharePoint Online, Active Directory, Group Policy, and File & Print Services
• Administered all things from a file perspective (both on-prem NFS and M365.)
• Implemented and managed Azure B2B Guest Access for SharePoint and Teams.
• Strong knowledge of Microsoft Purview Information Protection and Data Loss Prevention.
• Strong knowledge of Defender for Office 365 (Safe Links, Safe Attachments, Anti-phishing, Etc.)
• Primary administrator for several other Microsoft 365 apps (Stream, Loop, Planner, Forms, Lists, Project, Viva Platform, etc.)

Pittsburgh, Pennsylvania, United States

• Responsible for comprehensive monitoring and notification of data center systems crucial to business objectives at the enterprise level. Monitoring included U. S. Steel’s many networks, servers, and applications.
• Supplied outstanding responsiveness combined with excellent customer service during 24/7/365 monitoring.
• Handled troubleshooting layer 1 and layer 2 incidents which included network connectivity issues across a wide range of routers and switches.
• Collaborated with internal and external groups to help identify and resolve issues affecting the company’s services.
• Responsible for troubleshooting mainframe systems which included Initial Program Loads (IPL), chore abends and JCL review.

Pittsburgh, Pennsylvania, United States

• Administrator on the Global IT Voice, Data and Mobile team assisting with the troubleshooting of various voice hardware and software components.
• Responsible for the daily operation and maintenance of PBX based voiced services, VoIP services and Video Conferencing services all using Cisco platforms.
• Performed maintenance and completed setups for cellular devices in the BES MDM infrastructure.
• Maintained a high level of customer satisfaction.

California University Of Pennsylvania

This position reports to the UTech Systems Analyst/Problem Manager. During the duration of the internship I learned many things including how to configure network devices, manage the network via Network Access Console, PC troubleshooting and I assisted the university’s UTech Services group in their day to day work as well as learning the methods that they.

Bachelor Of Science (B.S.), Computer Information Systems

Activities and Societies: Peer Mentoring

Associate Of Science (A.S.), Computer Networking

Activities and Societies: Deans List