As a dedicated Youth Support Worker at Pacific Community Resource Society, I guided and assisted youth in their recovery from substance addictions. Responsibilities included administering prescribed medication, engaging in conflict management, and conducting crisis interventions.Notably, I stepped into the role of Acting Team Lead, showcasing strong leadership and contributing to decision-making processes. Collaborating with counselors, I facilitated coping skills, fostering an environment for personal growth. I implemented Smart Recovery training, enhancing staff skills and program efficacy.My proactive approach to mental health and addiction support was evident in successfully implementing initiatives to address evolving challenges. Meticulous documentation, including detailed case notes, contributed to a comprehensive interdisciplinary care approach.In addition to primary responsibilities, active involvement in case management allowed for personalized plans, collaborating with external agencies for a holistic recovery approach. My tenure reflects a commitment to excellence in youth support, with proactive efforts and dedication to their well-being.

In my role at the Salvation Army Shelter, I provided crucial support to individuals experiencing homelessness, engaging in conflict resolution and crisis intervention. My hands-on experience included administering naloxone to resuscitate individuals facing overdoses. Clients praised my compassionate approach and commitment to inclusivity, with one expressing gratitude through a letter. This experience significantly enriched my understanding of mental health and addiction complexities, highlighting my dedication to addressing diverse needs within vulnerable populations.

Protection Services officer at Kingston General Hospital

Scheduled shifts for every Ottawa RedBlacks/Fury home gameControl access for ticket holders onlyCheck customer bags for weapons or alcohol at access points Observe crowds for intoxicated or unruly customersProhibit customers from smoking on the propertyFacilitate ejections of customers who breach code of conductKeep constant communication with dispatch and coworkersKeep shift log of all incidents in evidence handbook

Scheduled shifts every Friday and Saturday 0000-0400Control access to restaurant when at full capacity or for rowdy, intoxicated customers or loiterersCrowd control of front door foyer areaCheck receipts of all paying customers on their way out

Security Guard – Lansdowne Park Construction Site(April 2013 to February 2014) -Patrol grounds of construction site or buildings -Control and limit access to construction site -Ensure safety of all visitors/employees -Ensure property is protected against theft/vandalism -Radio communication with other guards on site -Make observations and notes of events/incidentsSecurity Guard – Ottawa General Hospital(January 2012 to February 2013) -Patrol grounds of Ottawa General Hospital -Provide maintenance for parking pay machines and gates -Provide access to secure areas of hospital to employees upon ID verification -Ensure health and safety of all visitors or employees -Ensure property is protected against theft or damage -Radio communication with other guards on site -Make observations and notes of significant events or incidents -Ensure Form 1 or Form 3 patients remain in wing or room -Respond to different emergency codes including white, yellow, redSecurity Guard – Ottawa General Hospital; patient watch (September 2011 to January 2012) -Contract to observe behavior of specific patient in their room -Ensure health and safety of employees, patients and visitors -Ensure property is protected against theft or damage -Make observations and notes of significant events or incidents -Ensure patient does not leave room/wing if subject to a Form 1

[Jun 2010-Apr 2011] INKAS Security Group [Ottawa, ON] Security Guard – Ministry of the Attorney GeneralPatrolled building at nightEnsured all offices and courtrooms were locked overnightUnlocked all doors before employees arrived in the morning Observed surveillance cameras for trespassing, damages, break and enter or theft. Kept records of those entering and leaving the buildingWrote reports of any incidents that occurred during my shift