Ryan Willis Email & Phone Number

Eglin Air Force Base, Florida, United States

• Perform the assessment, implementation, management, maintenance, accountability, and administration of the Local Area Network (LAN), information systems, the electronic messaging service, telecommunications.
• Provide support necessary to assist with customer access to the Continuous Acquisition and Life-Cycle Support applications.
• Provide support with deployment of baseline operating system configurations in physical and virtual environment to servers, workstations, laptops.
• Administering and maintaining classified and/or SAP network systems
• Assist with managing hardware and software, perform configuration management and troubleshooting on IT related equipment.
• Provide end-users with the operation and restoration of information systems;

Fort Walton Beach, Florida, United States

Hurlburt Field, Florida, United States

• Provide support to clients via unit's trouble ticket measures for onsite support.
• Provide multiple-system integration and interoperability associated devices installing updates and upgrades for base, maintaining systems to optimize the functionality and performance and ensuring the availability.
• Identify, investigate, resolve, and close problem tickets or duplicate tickets by conducting due diligence process with unresponsive customers to ensure closing and minimizes open tickets and backlog.
• Conduct performance analysis and breakeven cost analysis for in-warranty, extended warranty, and out of warranty businesses, identifying areas of improvement and implementing key tasks in a timely manner.
• Provide direct technical support to customer to provide solutions that involve functional specifications, documentation, and analysis of computer systems and analysis of computer system while maintaining knowledge of.
• Ability to perform troubleshooting, recovering, adjusting, modifying, and improving systems to solve complex problems, to provide support that helps minimize interruptions.

Fort Walton Beach, Florida, United States

• Performed a wide variety of administrative, budget and finance, and analytical duties. Ensured financial records are current and in compliance with state and federal regulations.
• Safeguarded and protected patient medical information in accordance with HIPPA requirements.
• Entered patient data into electronic health records to ensure charts and medical history are current.
• Oversaw office operations such as scheduling, phone inquiries and payment processing.
• Compiled patient charts and medical information for entry into customer accounts.
• Applied payments to customer's account; documents transactions using industry billing software.

Bachelor'S Degree, Information Technology

Bachelor Of Science - Bs, Exercise Physiology

Associate Of Arts - Aa, Exercise Physiology