• Operated FUSION software to manage occupancy • Facilitated equipment rentals and check out• Processed guest payments via MICROS• Guided tours for prospective students, visiting groups, and guests • Handled all inquires made in person and over phone

• Assisted in the development of food and beverage presentations• Supported management in all food and beverage outlets throughout the club• Supervised member social events and answers member inquires • Updated member database and assists in the club’s website campaign • Developed additional communication tools, including social media outlets • Audited and reviewed inventories, COGS % and variance reports • Managed and processed payments in accounts receivable

• Facilitated, organized, and monitored special events at UREC • In charge of set up and tear down of all UREC sponsored events• Welcome Center Assistance (Covid-19 protocols and adjustments)• FUSION Computer No show/check in system • Assisted with UREC participant check ins and monitored facility capacity (Covid-19 protocol)

• Engaged with guests in wayfinding throughout the mall property as well addressing complaints• Assisted with excel spreadsheet design to help monitor store closures, retail store concerns, and customer interactions• Answered the phone and responded to guest inquires via the text messaging system in regards to seasonal hours, mall events, and COVID-19 protocol of the Tyson’s Corner Center• Facilitated the wheel chair rentals with proper sanitization protocols • Performed other various hospitality related duties such as VIP meal delivery for the surrounding luxury properties at the Tyson’s Corner Center

I was an evening and weekend receptionist for Saint James Catholic Church, in Falls Church Virginia. I took phone calls, delivered/sorted mail, processed stipend payments, welcomed visitors and made appointments for parishioners to meet with clergy. My duties also extended outside this scope in that I helped with organizing for parish picnic events.