Install-based customer upselling and new customer engagement

Provide cloud computing solution to customer.Provide pre-sales and post-sales technical support to customer.Support marketing event including presentations,interviews and articles.

Responsible for the infrastructure solution for two major accounts (one of the biggest state owned banks in China). Involved in the core banking solution planning and review1.Understand the requirements from customer and provide IBM solution2.Customer relationship management3.Help customer solve technical problems4.Act as a focal point and leverage lab resources both domestic and abroad to help customer with the specific issue5.Support customer (platform upgrade… Show more Responsible for the infrastructure solution for two major accounts (one of the biggest state owned banks in China). Involved in the core banking solution planning and review1.Understand the requirements from customer and provide IBM solution2.Customer relationship management3.Help customer solve technical problems4.Act as a focal point and leverage lab resources both domestic and abroad to help customer with the specific issue5.Support customer (platform upgrade, year-end-closing)6. Total cost of ownership between IBM platforms and other platforms (HP, Huawei, Lenovo and etc)7.Support sellers and support negotiation8.Proof of concept Show less

Perform integration test for a customer like z/OS sysplex environment. Keep the environment running and maintain the environment as needed.Report product defects to developer and assist in fixing the defects.

Software Developer Intern