Ryan Young Email & Phone Number

Dallas, Tx, Us

Work with clients and implementation managers to troubleshoot and isolate issues with Allegro ETRM software and provide solutions.Work with developers, quality assurance and product managers, to provide a crucial link for client relations. Provide high quality, timely level 1 support for customers and services groups.Responsible for taking calls directly from customers, and providing solutions to the customers for issues rose.Recreate issues and provide specific examples for the R&D organization.Knowledge of SQL, Basic C#

End-user support of Post-Trade software Teo.Provide training and development of staff members on the uses of Teo.Coordinate the implementation of upgrades and program modifications to Teo. Liaise with vendors and IT to develop and improve trade feeds to Newedge back-office systems. Test systems with exchanges and clearing organizations. Represent product owners and end users.Work with development staff to ensure requirements are met.Work with technical resources to provide insight during resolution development.Create and execute testing procedures.Provide static data maintenance for Teo.Troubleshoot Teo issues for the end user and escalate to the vendor when necessary.Report incoming data issues to IT development when needed. Provide Etrali level 1 support, Dealerboard hardware installation, replacement and rebootsSpeed dial setup on Dealerboards.Provide Dealerboard training for users.Perform daily Etrali health checks, platform and circuit monitoring.Nice Etrali Voice Recording provide playback for users.Perform voice recording health checks and monitoring.Provide technical support for all Front office internal sales desks.Build and maintain front office hot swappable trading PCs.Support and maintenance of the following is expected: desktop, laptop and Blackberry handheld hardware; operating systems; and client-side application support (CGQ, Bloomberg, Microsoft Office Suite, Lotus Notes, Anti-Virus, and Teo.

became Newedge USA LLC, after Calyon Financial and Fimat merger)End-user support of back office software applications Teo, ClearVision, Allocations Parser and stpgatewayFUT.Improve clearing processes through automation and systems enhancement.Provide training and development of staff members on the uses of Teo, ClearVision and Allocations Parser.Coordinate the implementation of upgrades and program modifications to Teo, ClearVision and Allocations Parser.Implement interfaces with clients and internal applications to achieve Straight Through Processing.Liaise with exchanges, carrying brokers, vendors and IT to develop and improve trade feeds to Calyon back-office systems.Test systems with exchanges and clearing organizations.Represent product owners and end users.Work with development staff to ensure requirements are met.Work with business management and business users to make and write business requirements.Work with technical resources to provide insight during resolution development.Create and execute testing procedures.Provide static data maintenance for Teo.Troubleshoot Teo issues for the end user and escalate to the vendor when necessary.Report incoming data issues to IT development when needed.

became Calyon Financial after Credit Agricole and Credit Lyonnais merger) Responsible for daily reconciliation of Chicago Mercantile Exchange and Chicago Board of Trade.Daily job duties involve checking daily trades and prices and customer’s position.Making adjustments to customer’s if necessary.Handling customer trade inquires.Allocating trades on Front End Clearing and ClearvisionInputting trades on GMI, APS, EFP and MOS system.